Meter Revenue Refunds – W.T. Harris Station, Charlotte, NC

OIG data analytics identified the W.T. Harris Station as having $78,368 in meter revenue refunds from January 1 through March 31, 2019, compared to $48,973 for the prior quarter (October 1 through December 31, 2018), which is a 60 percent increase based on data from the Enterprise Data Warehouse (EDW). Spoiled or unused customer meter stamp refunds for the W.T. Harris Station were 85 percent of the overall amount of the meter stamp refunds in the Mid-Carolinas District for the same timeframe. This percentage ranked the highest in the Mid-Carolinas District and the second highest in the nation. The objective of this audit was to determine whether meter refunds were properly issued, supported, and processed.