U.S. Postal Service

The control environment is the foundation on which an organization builds and operates an effective system of internal control. The U.S. Postal Service had an annual contract spend of $12.9 billion in FY 2018; therefore, it is critical that Supply Management (SM) maintains an effective control...

Our objective was to evaluate the U.S. Postal Service’s performance in processing Election and Political Mail for the 2018 midterm and special elections. The Postmaster General requested this audit. We previously reviewed the Processing Readiness for Election and Political Mail for the 2018 Midterm...

OIG data analytics identified the Hazelwood Main Post Office recorded $87,165 to AIC 526 from April 1 to June 30, 2019. This represents a 542 percent increase of meter revenue refunds compared to the same period last year. Further, meter revenue refunds at the Hazelwood Main Post Office were the...

The Rockville Post Office is in the Capital District of the Capital Metro Area. OIG data analytics identified the Rockville Post Office with an unusually high total in account identifier code (AIC) 553, Refund Postage and Fees, during fiscal year 2019 quarter (Q) 3. AIC 553 is used to record refunds...

In FY 2018, the Postal Service delivered more than 140 billion letters and flats and 6 billion packages to more than 158 million delivery points. It made these deliveries on over 231,000 routes using more than 208,000 postal-owned delivery vehicles; however, letter and flat mail volume is declining...

The Brightwood Station is in the Greater Indiana District of the Great Lakes Area. Our objective was to assess mail delivery service at Brightwood Station, which has 23 city delivery routes delivered by 32 city carriers. We selected Brightwood Station based on our analysis of carriers returning...

Our objective for this audit was to evaluate the effectiveness of the U.S. Postal Service’s Automated Package Verification (APV) program in identifying and reducing lost revenue due to underpaid (shortpaid) postage from PC Postage customers.

Priority Mail Express, formerly known as Express Mail, is the fastest mail service the Postal Service offers. It provides guaranteed 1-day or 2-day expedited shipping service for any mailable matter and provides customers with refunds when not delivered by the guaranteed service arrival time. The...

The East Vancouver Carrier Unit, Vancouver, WA, is in the Portland District of the Western Area. The unit has 87 delivery routes (62 city and 25 rural) delivered by 131 carriers (89 city and 42 rural). We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the...

In July 2014, the Postal Service and the American Postal Workers Union entered into a Memorandum of Understanding (MOU) regarding custodial workhours. The MOU dictated that custodians receive additional compensation when certain facilities fail to use 90 percent of their calculated annual custodial...