U.S. Postal Service

The Rockville Post Office is in the Capital District of the Capital Metro Area. OIG data analytics identified the Rockville Post Office with an unusually high total in account identifier code (AIC) 553, Refund Postage and Fees, during fiscal year 2019 quarter (Q) 3. AIC 553 is used to record refunds...

In FY 2018, the Postal Service delivered more than 140 billion letters and flats and 6 billion packages to more than 158 million delivery points. It made these deliveries on over 231,000 routes using more than 208,000 postal-owned delivery vehicles; however, letter and flat mail volume is declining...

The Brightwood Station is in the Greater Indiana District of the Great Lakes Area. Our objective was to assess mail delivery service at Brightwood Station, which has 23 city delivery routes delivered by 32 city carriers. We selected Brightwood Station based on our analysis of carriers returning...

Our objective for this audit was to evaluate the effectiveness of the U.S. Postal Service’s Automated Package Verification (APV) program in identifying and reducing lost revenue due to underpaid (shortpaid) postage from PC Postage customers.

Priority Mail Express, formerly known as Express Mail, is the fastest mail service the Postal Service offers. It provides guaranteed 1-day or 2-day expedited shipping service for any mailable matter and provides customers with refunds when not delivered by the guaranteed service arrival time. The...

The East Vancouver Carrier Unit, Vancouver, WA, is in the Portland District of the Western Area. The unit has 87 delivery routes (62 city and 25 rural) delivered by 131 carriers (89 city and 42 rural). We used geolocation data to identify units with stop-the-clock (STC) scans that occurred at the...

In July 2014, the Postal Service and the American Postal Workers Union entered into a Memorandum of Understanding (MOU) regarding custodial workhours. The MOU dictated that custodians receive additional compensation when certain facilities fail to use 90 percent of their calculated annual custodial...

This management alert presents Issues Identified in the Outbound International Mail Market. These issues came to our attention during our ongoing audit of Costing Best Practices. The objective of this management alert was to provide Postal Service officials immediate notification of the issues...

The Postal Service collected $70.6 billion in revenue in fiscal year (FY) 2018 — $56.5 billion from commercial customers and $12.6 billion from its retail operations. Over the past five years revenue has been relatively stable with an overall increase of about 4 percent from FY 2014 to FY 2018...

Each year over 301,000 Postal Service employees participate in the Uniform Program. As part of the program, eligible employees, such as letter carriers, window clerks, and postal police officers, are issued a Uniform Allowance Purchase Card (UAPC) to purchase approved uniform items from licensed...