U.S. Postal Service

The Holiday City Station is in the Tennessee District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Holiday City Station. The delivery unit had 19 city routes and two rural routes...

The OIG found several potential partnership opportunities that would allow the Postal Service to play a role in health and wellness. These include assisting in the recovery from current or future national health emergencies, disseminating information about available healthcare services, and helping...

Due to the COVID-19 pandemic and the November 2020 general election, the Postal Service’s Cleveland Processing and Distribution Center (P&DC) experienced earlier than normal Peak Season mail, including package volume. This management alert responds to media and mailer concerns indicating that...

Our objective was to evaluate the U.S. Postal Service’s service performance of Election and Political Mail during the November 2020 general election. We also evaluated the handling of mail for the Georgia Senate runoff election held on January 5, 2021.The Postal Service prioritized processing of...

This report presents the results of our self-initiated audit of Voyager Card Transactions - Brick, NJ, Post Office. The Brick, NJ, Post Office is in the South New Jersey District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information on...

Business Reply Mail (BRM) is a service offered by the Postal Service that enables a sender to provide a recipient with a convenient, prepaid method for replying to a mailing. Customers request refunds when postage has been applied to the prepaid mailing. To obtain a refund, customers must submit...

The Postal Service’s Peak Season lasts about eight weeks, starting on or around Thanksgiving Day in November and ending on or around Martin Luther King, Jr. Day in January. Since FY 2018, the average cost of the Postal Service’s air network per day during Peak Season increased from $8.7 million to...

The Barrington Station is located in the Los Angeles District of the West Pac Area. OIG data analytics identified the Barrington Station as having four consecutive floor stamp inventory count shortages totaling about $8,781 for fiscal year (FY) 2020. We determined the Barrington Station properly...

Service standards are the Postal Service’s stated delivery performance goals for each mail class measured in days from point of entry into the mailstream to final destination. These standards are one of the primary operational goals or benchmarks against which the Postal Service measures its...

Our objective was to determine if the Postal Service timely terminated payments to Contract Postal Unit (CPU) and Village Post Office (VPO) suppliers when services were no longer provided. The Postal Service fulfills its universal service obligation partly through its Alternate Access Channels...