U.S. Postal Service

During our Integrity of the U.S. Postal Service’s Social Media Presence audit, we found indications of availability issues associated with the National Change of Address (NCOA) database and its related applications. We identified several social media complaints and reports in national news...

OIG data analytics identified Washington, D.C., MOW permit postage refunds totaling about $978,640 for fiscal year (FY) 2020, which is 98 percent of the district total and the highest in the nation. The office issued more BRM refunds compared to other post offices because companies located in other...

In August 2020, U.S. Representative Bobby Rush, 1st Congressional District of Illinois, requested that we conduct an investigation after he received over 600 complaints regarding inadequate mail delivery for customers serviced by four stations in the Chicago District. The Postal Service stations...

The Postal Service operates about 1,200 elevators at over 500 facilities, which includes passenger and freight elevators of various types and sizes. In November 2015, the Postal Service established the Elevator Modernization Program (EMP) to refurbish, upgrade, and modernize elevators at its...

The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures1 and Occupational Safety and Health Administration (OSHA) safety laws. Our objective was to determine if Postal Service management is...

To combat money laundering in the U.S., Congress enacted a series of laws, collectively referred to as the Bank Secrecy Act (BSA). The BSA required financial institutions, including money services businesses, to report suspicious activities to the U.S. Department of the Treasury’s Financial Crimes...

The Los Angeles P&DC is in the Southern California Division of the Logistics and Processing Operations Western Region. The P&DC processes letters, flats, and parcels. From July 1 to September 30, 2020, it reported 4,637 late trips (highest among P&DCs) and 1,535 extra trips (second highest among P...

Late trips occur when various conditions cause a delay in the arrival or departure of transportation beyond the scheduled times. When mail processing operations do not process mail timely or mail volume is above normal or expected levels, managers may have to call extra trips to transport this mail...

This report presents the results of our self-initiated audit of property conditions at the Smithville (owned), Leander (owned), and Kyle (leased) post offices in the Rio Grande District. This audit was designed to provide Postal Service management with timely information on potential risks related...

During the COVID-19 pandemic, the Postal Service provided vital service, including the delivery of critical items such as medications, stimulus payments, and Social Security checks. Further, the Postal Service is the leading delivery service provider for online purchases. A May 2020 Harris Poll...