U.S. Postal Service

Many global postal operators, including the Postal Service, face difficulty covering the costs of their rural post offices. At the same time, rural post offices serve a special role for many small communities. The OIG studied how postal providers in Australia, Canada, France, Germany, Sweden, and...

Postal Service employees with delegated purchase card local buying authority (cardholders) may use the expense purchase card in accordance with purchase card policies and procedures and are required to obtain approval for purchases. Purchase card local buying authority is the authority to buy and...

This report presents the results of our self-initiated audit of facility conditions at the Belmar (owned), Normandy Beach (leased), and Spring Lake (leased) post offices in the South Jersey District. The Postal Service is required to maintain a safe and healthy environment for both employees and...

The TLH Lake Jackson Station is in the Gulf Atlantic District of the Southern Area. OIG data analysis identified this unit had a 159 percent increase in account identifier code 594 Vehicle Fuel and Oil Expense Paid Locally between fiscal year (FY) 2019, Quarter (Q) 4, and FY 2020, Q1, from $1,470 to...

The Milam Dairy Annex is in the South Florida District of the Southern Area. The delivery unit has 38 city routes delivered by 45 full-time city carriers and 34 city carrier assistants. The unit also has 18 clerks. Forty-two percent of the unit’s delivery points are businesses. We chose the Milam...

The Hawthorne Post Office is in the Los Angeles District of the Pacific Area. The unit has 50 city routes, including one auxiliary route, delivered by 58 full-time regular city carriers, four part-time flexible city carriers, and five city carrier assistants. We chose the Hawthorne Post Office based...

Our objective was to assess the management structure at the Postal Service, specifically with regards to how the districts are ranked and how operational manager and supervisor positions are allocated at the area, district, and facility levels (the field). As part of our focus on first-line...

Our objective was to assess whether Postal Service first-line supervisors are adequately prepared and positioned to meet operational goals and objectives. Specifically, we assessed first-line supervisor training, responsibilities, and qualifications. We address first-line supervisor organizational...

Our objective was to determine whether the U.S. Postal Inspection Service has efficient and effective controls to manage the Administrative Non-Mailability Protocol (ANP) program. Postal inspectors are federal law enforcement officers responsible for enforcing laws that defend the nation’s mail...

During our audit of controls over automatic indemnity claim payments, we found significant internal control weaknesses in the Postal Service’s claims system. From fiscal year (FY) 2014 to FY 2019, the Postal Service paid a total of about $194 million in connection to about 2.3 million domestic...