U.S. Postal Service

In fiscal year (FY) 2019, we audited nine local Postal Service units in eight different districts that addressed issues related to local purchases and payments. One of the issues we tested was exceeding the $1,000 invoice limit by using multiple no-fee money orders for local purchases and payments...

A majority of U.S. customers are concerned about the environmental impact of deliveries and many factor in these concerns when choosing a delivery company.To respond to customers’ expectations the Postal Service — like competitors and international posts — could consider offering optional carbon...

The Postal Accountability and Enhancement Act of 2006 requires that each class of mail or type of mail service covers their direct and indirect costs. Over the past 10 years, several U.S. Postal Service market dominant products continuously failed to cover their attributable costs. Currently there...

Our objective is to inform the Postal Service of significant vulnerabilities associated with applications developed and maintained under this contract that did not complete the Certification and Accreditation (C&A) process.

Our objective was to evaluate the performance of the U.S. Postal Service’s Small Package Sorting System (SPSS) machines.The continued growth of eCommerce and the package delivery market provides opportunities for the Postal Service to increase revenue. The Postal Service has directed resources and...

This report presents the results of our audit of all stamp and cash inventories at six postal units in Chicago, IL. These offices were located in the Chicago District of the Great Lakes Area. We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service of potentially...

Our objective was to assess the effectiveness of the internal communication and implementation of Informed Delivery sign up at retail facilities. Informed Delivery is the U.S. Postal Service’s offering that allows customers to digitally preview their letter mail and package delivery via email...

Our objective was to evaluate recent delivery and scanning performance for selected U.S. Postal Service delivery units we audited in fiscal year (FY) 2019. We audited seven of these units based on carriers returning late to the office and 11 units based on the number of package scans performed at...

Our objective was to assess the effectiveness of the Postal Service’s informal grievance oversight. We reviewed informal grievance processes for 10 judgmentally selected facilities in eight Postal Service districts within four Postal Service areas. Specifically, we selected eight facilities based on...

The Columbus Processing & Distribution Center is in the Ohio Valley District of the Eastern Area. In fiscal year (FY) 2019, the Postal Service reported 2.1 million late trips nationwide due to contractor failure. From October 1, 2019, to March 31, 2020, the Columbus P&DC had the second highest...