U.S. Postal Service

This report responds to requests from U.S. Representatives C.A. Dutch Ruppersberger and Kweisi Mfume, for the 2nd and 7th Congressional Districts of MD, respectively, to review mail delivery and customer service operations at select units in the Baltimore, MD, region. In May 2021, Representatives...

Our objective was to evaluate the U.S. Postal Inspection Service’s oversight of case management reporting requirements related to arrests. We also determined whether the Postal Inspection Service reports its results to National Instant Criminal Background Check System.Postal Inspection Service...

Our objective was to review and assess grievances paid from October 1, 2017, through March 31, 2021, at the Springfield, MO, Processing and Distribution Center (P&DC).The Postal Service defines a grievance as a dispute, difference, or disagreement between parties or a complaint lodged by a party...

Our objective was to assess contractual compliance and oversight of the Parcel Select shipping services contract with [redacted] (customer).

The Sunrise Station is in the Nevada – Utah District of the WestPac Area. The unit has 69 city routes which are delivered by 83 full-time city carriers, four part-time flexible carriers, and 19 city carrier assistants. The Sunrise Station also has 10 full-time clerks and seven postal support...

Our objective was to determine whether the Postal Service followed applicable statutory, regulatory, and process requirements in its decision to sell the East Hartford Post Office. Chairman Gerald E. Connolly of the House Subcommittee on Government Operations and Representative John B. Larson...

OIG data analytics identified offices with potentially fraudulent Voyager card activity. The Raspeburg, MD, Station had 1,110 Voyager card transactions from October 1, 2020, through March 31, 2021, totaling $68,194. This includes 374 (34 percent) transactions totaling $29,958 that FAMS flagged as...

The OIG was interested in examining the views of career and non-career postal workers — temporary employees who do not receive the same benefits as career employees — regarding the Postal Service as an employer. The OIG analyzed ratings and reviews from current and former postal workers on popular...

OIG data analytics identified districts with high amounts of vehicle supplies expenses recorded to Account Identifier Code (AIC) 594, Vehicle Supplies Expense. Based on our data analysis for fiscal year (FY) 2020 through Quarters (Q) 1 through 3, FY 2021 (October 1, 2020, through June 30, 2021), we...

Seamless Acceptance automates the entry and verification of commercial mailings by leveraging electronic mailing documentation (eDoc). The eDoc contains detailed information on the mailing, and the Intelligent Mail barcode on pallets, trays, sacks, and mailpieces. Commercial mailings receive...