U.S. Postal Service

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four select delivery units in the Portland, OR, region (Project Number 22-001). These delivery units included the Beaverton, OR, and Vancouver, WA, Main...

In this white paper, the OIG sought to identify opportunities and challenges in adopting electric delivery vehicles. We assessed the suitability of using electric vehicles as delivery vehicles and analyzed the potential long-term cost savings of a new electric delivery vehicle compared to a new gas...

Surface Transfer Centers (STC) are contracted mail facilities that distribute, consolidate, dispatch, and transfer all mail classes within the surface network. They also divert mail volume from air to surface transportation and serve as a concentration point for consolidating mail from under...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the East City Annex in Columbus, OH (Project Number 22-044). The East City Annex is in the Ohio 2 District of the Central Area. The carrier annex services ZIP Codes...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the South Columbus Station in Columbus, OH (Project Number 22-043). The South Columbus Station is in the Ohio-2 District of the Central Area and services ZIP Code...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lewis Center Main Office in Lewis Center, OH (Project Number 22-042). The Lewis Center Main Office is in the Ohio-2 District of the Central Area and services ZIP...

This report presents the results of our self-initiated audit of fuel expenses, cash, stamps, and money orders at the Charlotte, NC, Ballantyne Station Post Office (PO) (Project Number 22-018). This site is in the North Carolina District of the Atlantic Area. This audit was designed to provide U.S...

Since at least the early 2000s, the trucking industry has warned of a shortage of truck drivers. It is estimated there was a shortage of 80,000 drivers in 2021, and it has impacted the Postal Service, which relies on a large surface-transportation network that includes over 9,000 USPS employees...

The U.S. Postal Service spent about $3 billion to transport mail via air in fiscal year (FY) 2021, an increase of about $53 million over FY 2020. These costs consisted of contracted services from [redacted], commercial airlines, [redacted] , auxiliary transportation, supplemental ad hoc charters...

The Postal Reorganization Act of 1970, as amended, established the Board of Governors (Board), which is comprised of nine governors appointed by the president of the United States, the postmaster general, and the deputy postmaster general. While the members of the Board changed through the year...