Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Columbus, OH Region

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Columbus, OH, region (Project Number 22-052). These delivery units include the Lewis Center Main Post Office (MPO) in Lewis Center, OH, and the South Columbus Station and East City Annex in Columbus, OH. We previously issued interim reports to district management for each of these delivery units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Columbus, OH, Processing and Distribution Center (P&DC), which services these three delivery units.All three delivery units are in the Ohio 2 District of the Central Area. The three delivery units have a combined total of 74 city routes and 20 rural routes. Staffing at the delivery units during our audit included 82 full-time city carriers, 12 part-time city carriers, 17 full-time rural carriers, 14 part-time rural carriers, 12 full-time clerks, and 11 part-time clerks (see Table 1).