Mail Delivery, Customer Service, and Property Conditions Review – Vancouver Main Post Office, Vancouver, WA

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Vancouver Main Post Office (MPO) in Vancouver, WA (Project Number 22-032). The Vancouver MPO is in the Washington District of the WestPac Area. The post office services ZIP Codes 98660, 98661, 98663, 98665, 98685, and 98686. There are about 135,114 people living in these ZIP Code areas, with about 133,721 (99 percent) living in urban communities and about 1,393 (1 percent) living in rural communities. We judgmentally selected the Vancouver MPO based on the number of customer inquiries per route the unit received. From June 1 through August 31, 2021, the unit received 12 inquiries per route, which was more than the average of 10.62 inquiries per route for all sites serviced by the Portland Processing and Distribution Center (P&DC).