U.S. Postal Service

In fiscal year (FY) 2020, the U.S. Postal Service had about 133,000 rural letter carriers and associates delivering mail on over 79,500 rural routes. A rural route can be a government owned vehicle (GOV) route where the Postal Service provides the delivery vehicle, or an equipment maintenance...

Our objective was to review the Next Generation Delivery Vehicle (NGDV) contract to determine if there are opportunities to better protect the U.S. Postal Service from fraud, waste, and abuse.

Our objective was to assess the management of Postal Service employees in absence without leave (AWOL) status to identify opportunities to timely address employees in AWOL status and manage cost.

The Baltimore Processing and Distribution Center (P&DC) is in the Chesapeake Division of the Eastern processing region and that facility processes letters, flats, and packages. From August 1, 2020, to July 31, 2021, the Baltimore P&DC processed about 1.67 billion mailpieces compared to about 1.74...

Every Postal Service-owned vehicle is assigned a Voyager Fleet card (Voyager card) to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank operates the program and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal...

Our objective was to summarize the results of U.S. Postal Service Office of Inspector General issued reports that evaluated mail operations and delayed mail at select Processing & Distribution Centers (P&DC) and identify any systemic operational issues.The U.S. Postal Service considers mail to be...

This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative...

While conducting fieldwork for our International Mail Operations and Performance Data project, we found significant operational delays of international outbound (export) packages. Operations were significantly challenged at the Postal Service’s five ISCs due to a large number of export packages...

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...

Our objective was to evaluate U.S. Postal Service’s preparedness for the fiscal year (FY) 2022 peak mailing season.Each year, increased mail volume during the Postal Service’s peak mailing season —November through January — significantly strains the Postal Service’s processing and distribution...