Mail Delivery, Customer Service, and Property Conditions Review – Select Units, St. Louis, MO Region

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at four select delivery units in the St. Louis, MO region (Project Number 22-115). These delivery units were the Saint Peters Main Post Office (MPO) and the Maryville Gardens, Chouteau, and Marian Oldham Stations. We judgmentally selected these delivery units based on the number of customer inquiries per route each unit received and Stop-the-Clock (STC) scans occurring at each delivery unit. We previously issued interim reports to district management for each of these units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the St. Louis Processing and Distribution Center (P&DC) which services these four delivery units.All four delivery units are in the Kansas-Missouri District of the Central Area. These four delivery units have a combined total of 113 city routes and 40 rural routes. Staffing at the delivery units during our audit included 137 full-time city carriers, 28 city carrier assistants, 41 rural carriers, 14 rural replacement carriers, one assistant rural carrier, 26 full-time clerks, and eight postal support employees (see Table 1).