U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the South Columbus Station in Columbus, OH (Project Number 22-043). The South Columbus Station is in the Ohio-2 District of the Central Area and services ZIP Code...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lewis Center Main Office in Lewis Center, OH (Project Number 22-042). The Lewis Center Main Office is in the Ohio-2 District of the Central Area and services ZIP...

This report presents the results of our self-initiated audit of fuel expenses, cash, stamps, and money orders at the Charlotte, NC, Ballantyne Station Post Office (PO) (Project Number 22-018). This site is in the North Carolina District of the Atlantic Area. This audit was designed to provide U.S...

Since at least the early 2000s, the trucking industry has warned of a shortage of truck drivers. It is estimated there was a shortage of 80,000 drivers in 2021, and it has impacted the Postal Service, which relies on a large surface-transportation network that includes over 9,000 USPS employees...

The U.S. Postal Service spent about $3 billion to transport mail via air in fiscal year (FY) 2021, an increase of about $53 million over FY 2020. These costs consisted of contracted services from [redacted], commercial airlines, [redacted] , auxiliary transportation, supplemental ad hoc charters...

The Postal Reorganization Act of 1970, as amended, established the Board of Governors (Board), which is comprised of nine governors appointed by the president of the United States, the postmaster general, and the deputy postmaster general. While the members of the Board changed through the year...

This report presents the results of our self-initiated audit of Efficiency of Operations at the Portland Processing and Distribution Center (P&DC) in Portland, OR (Project Number 22-028). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks...

Our objective was to evaluate the U.S. Postal Service’s management of city letter carrier routes. The Postal Service’s mission is to provide prompt, reliable, and efficient mail and package shipping services to all Americans. In fiscal year (FY) 2020, the Postal Service’s City Delivery Operations...

The U.S. Postal Service has 50 authorized officer positions, including the postmaster general, deputy postmaster general, and all vice presidents. Forty-four positions were active during fiscal year (FY) 2021. Officers filed 364 expense reimbursement requests totaling $417,075.Further, the Postal...

This report presents the results of our self-initiated audit of Voyager Card Transactions – Acredale Station, Virginia Beach, VA (Project Number 21-241). The Acredale Station is in the Virginia District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with...