U.S. Postal Service

The U.S. Postal Service processes approximately 98,000 address changes per day. The National Change of Address (NCOA) is the system of record for all change of address requests and stores approximately 160 million change of address records. The Postal Service processed nearly 36 million address...

Our objective was to determine whether the Postal Service complied with applicable maximum total compensation provisions of the PAEA and related Postal Service policies and guidelines for CY 2021. We reviewed Postal Service policies, procedures, and guidelines regarding compensation, benefits, and...

The Biden administration purchased rapid COVID-19 test kits to give to Americans free of charge for home use and partnered with the U.S. Postal Service to package and deliver the kits. Within a short period, the Postal Service established a test kit program, which facilitated ordering, fulfillment...

The U.S. Postal Service is required to provide universal service to every person in the United States. Most of Alaska’s communities are not connected due to its vast geography and lack of surface highway and road infrastructure. To meet its mission in Alaska, the Postal Service uses airplanes...

The U.S. Postal Service uses the Time and Attendance Collection System (TACS) as the primary application to collect employee time and attendance data to capture the number of workhours employees spend working various Postal Service operations.This was a follow-up to our Timecard Administration audit...

The U.S. Postal Service’s package volume and weight have increased as First-Class Mail has declined, representing a change in mail mix.The OIG found a correlation between total package weight and letter carrier injuries.The OIG found that the Postal Service has no specific protocols in place...

Election Mail is any mailpiece that an authorized election official creates for voters participating in the election process and includes ballots and voter registration materials. The U.S. Postal Service has specific policies and procedures on the proper acceptance, processing, delivery, and...

This interim report presents the results of our self-initiated audit of the efficiency of selected processes at the Southside Station in Richmond, VA (Project Number 22-141-2). This audit was designed to provide U.S. Postal Service management with timely information on potential financial control...

This interim report presents the results of our self-initiated audit of the efficiency of selected processes at the Bon Air Branch, Richmond, VA (Project Number 22-141-1). This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks...

This interim report presents the results of our self-initiated audit of the efficiency of selected processes at the Montrose Heights Station in Henrico, VA (Project Number 22-141-3). This audit was designed to provide U.S. Postal Service management with timely information on potential financial...