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Our objective was to evaluate the progress made to reduce mail excluded from service performance measurement. We interviewed and surveyed judgmentally selected Postal Service facilities and commercial mailers with high rates of mailpiece exclusions.
The objective of this audit was to assess the effectiveness of communications with stakeholders and identify successes, opportunities, and lessons learned during the launch of the new S&DCs. Specifically, we focused on the first six S&DCs opened in November 2022 and February 2023. We also reviewed...
Our objective was to evaluate the U.S. Postal Service’s strategic plan for and performance of the SIPS machine. To complete our evaluation, we reviewed the business case justification for the machines and analyzed package sorter usage data. We also conducted observations at judgmentally selected...
Our objective was to perform procedures agreed to by the OPM’s Chief Financial Officer to assist the OPM in assessing the reasonableness of retirement, health benefits, and life insurance withholdings and contributions as well as enrollment information submitted via the Supplemental Semiannual...
As governments and consumers worldwide are increasingly committed to sustainability in supply chains, postal operators have started investing in greener infrastructure to reduce emissions across their processing operations. In this Research Insights report, the OIG examined postal and logistics...
Our objective was to evaluate the Postal Service’s process for estimating and monitoring the return on investment for capital projects. To accomplish our objective, we reviewed the lifecycle—including evaluation, approval, management, and post-deployment monitoring—for selected capital projects.
Our objective was to evaluate mail delivery operations at selected locations in the Kansas-Missouri District. We reviewed reported delayed mail and interviewed local management and employees. We conducted site observations at 10 postal stations and one mail processing facility.
We performed a self-initiated audit at the Memphis Processing and Distribution Center (P&DC), a Mail Processing Annex (MPA), and five delivery units in the Memphis, TN region the week of May 1, 2023. The delivery units included the Collierville, Cordova, and Germantown Main Post Offices, Hickory...
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Hickory Hill Station in Memphis, TN. The Hickory Hill Station is in the Tennessee District of the Southern Area and services ZIP Codes 38115, 38125, and 38141...
This interim report presents the results of our self‑initiated audit of mail delivery, customer service, and property conditions at the Germantown Main Post Office (MPO) in Germantown, TN. The Germantown MPO is in the Tennessee District of the Southern Area and services ZIP Codes 38138 and 38139...
