U.S. Postal Service

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Central Carrier Station in New Orleans, LA. The Central Carrier Station is in the Louisiana District of the Southern Area and services ZIP Codes 70119, 70122 and...

This interim report presents the results of our self‑initiated audit of mail delivery, customer service, and property conditions at the Carrollton Station in New Orleans, LA. The Carrollton Station is in the Louisiana District of the Southern Area and services ZIP Codes 70118 and 70125. These ZIP...

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Bywater Station in New Orleans, LA. The Bywater Station is in the Louisiana District of the Southern Area and services ZIP Codes 70116, 70117, and 70177. These ZIP...

Our objective was to evaluate the Postal Service’s use of AGVs in mail processing operations from the beginning of October 2019 through June 2023. We judgmentally selected nine sites based on AGV usage to conduct our observations.

This report presents a summary of the results of our self-initiated audits assessing the controls over retail transactions at three selected retail units in the Ohio 2 District. These retail units include Madeira Branch, Groesbeck Branch, and the Cincinnati Main Post Office in the Ohio 2 District of...

Our objective was to determine whether the Postal Service complied with applicable maximum total compensation provisions of the PAEA and related Postal Service policies and guidelines for CY 2022. We reviewed significant provisions of PAEA; Postal Service policies, procedures, and guidelines...

This report presents the results of our audit of Management of Postal Service Smartphones.

Our objective was to evaluate the efficiency and effectiveness of the Surface Transfer Centers in the Western Pacific Region. To accomplish our objective, we reviewed key performance indicators associated with the transfer centers and conducted site visits at the transfer centers in Southern...

Our objective was to evaluate the Postal Service’s performance during the FY 2023 peak mailing season and the implementation of its peak season preparedness plan. We also conducted fieldwork at the Athens S&DC and the Brooklyn PDC to determine if the new facilities had an impact on peak season...