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This report presents the results of our audit of mail delivery, customer service, and property conditions review at the Louisiana District.
Our objective was to determine whether the CISO is adequately staffed by assessing recruitment, retention, and performance measurements. For this audit, we reviewed the CISO workforce and strategic staffing activities for fiscal year (FY) 2021 through FY 2023 and interviewed headquarters personnel.
Our objective was to assess the safety and security aspects of the Postal Service’s surface transportation network. To accomplish our objective, we conducted reviews at eight mail processing facilities nationwide to determine whether contract drivers had current security clearances and visibly...
Our objective was to assess the Postal Service’s management of penalty overtime. For this audit, we analyzed nationwide penalty overtime data during fiscal years (FYs) 2020 through 2022. The data included average penalty overtime per employee and the total penalty overtime hours used. We conducted...
Our objective was to evaluate the Delivery Survey process for residential customers and small and medium businesses and to identify opportunities for improvement. We reviewed processes, contracts, and results, and interviewed Postal Service and supplier officials.
Our objective was to assess the effectiveness of the THS operations at the West Valley P&DC. To assess the effectiveness of THS operations, we reviewed three key performance indicators including air container utilization, bypass utilization, and timely tendering of mail to the air supplier. In...
Our objective was to evaluate whether corrective actions taken by the Postal Service in response to prior recommendations in the U.S. Postal Service Office of Inspector General’s Nationwide Employee Background Screening audit report (Report No. HR-AR-19-003) sufficiently addressed the issues...
Our objective was to assess the Postal Service management of AMS for rural routes. Specifically, we determined whether the process for maintaining delivery points and other route information is timely and accurate. We limited our review to rural routes due to the recent implementation of the Rural...
Our objective was to assess the competitive Parcel Select billing determinant process for FYs 2021 and 2022. We recalculated the Parcel Select billing determinants for FY 2021 through FY 2022 using the Postal Service price list, Special Weights Reports, and the Domestic Negotiated Service Agreements...
Our objective was to evaluate the USPS Loyalty Program’s performance, customer experience, and management. We reviewed related regulatory filings and business rules, interviewed Postal Service officials, and analyzed user feedback.
