U.S. Postal Service

To understand how the U.S. Postal Service might better adapt to increasing market demands for information in the Digital Age, we worked with IBM to take a high level view of a variety of information-gathering technologies, highlighting those most relevant to the postal industry. We identified more...

More than a quarter of Americans live partially or completely without access to mainstream financial services and are often forced to rely on costly services like payday loans or check cashing to cover their everyday expenses. This white paper explores how the U.S. Postal Service could offer a suite...

Unlike most national employers, the Postal Service does not adjust wages to reflect local pay rates or cost-of-living differences. The Postal Service should consider locality pay as a means of instituting a more fair system that could save expenses in some areas and enhance the quality and stability...

We commissioned a survey to gain insight into what Internet-connected Americans want from the Postal Service, as well as what future role it could play in their lives. What Americans need from the Postal Service is much less than what they want, but they are willing to make trade-offs to maintain a...

The U.S. Postal Service had annual operating revenue plans of $63.8 billion and $64.74 billion during FYs 2012 and 2013, respectively. Actual operating revenues were $65.21 billion and $65.89 billion in FYs 2012 and 2013, respectively. This white paper discusses how the Postal Service performed on...

The U.S. Postal Service earns revenue when domestic customers send mail to foreign destinations and when foreign postal operators deliver mail from their countries to the U.S. Each postal operator that receives mail has the right to collect payment from the originating post to compensate for costs...

The U.S. Postal Service has an opportunity to generate additional revenue by offering micro-warehousing and other logistics support services. Its extensive processing, retail, and transportation network – combined with its significant shipping capabilities – could likely meet customers’ demands for...

The U.S. Postal Service has a presence on 18 social media sites, including the two most popular, Twitter and Facebook. Its social media strategy, however, is currently limited. Based on extensive research, this white paper concludes that a stronger, more robust social media strategy could help the...