U.S. Postal Service

While continuing to fall, the overall rate of volume decline for letter mail has slowed substantially in recent years. Business-to-consumer mail like First-Class Mail Presort and Marketing Mail represents a growing portion of total mail volume – over 78 percent in 2015. There is substantial...

The OIG identifies eight innovation opportunities for the parcel box, providing use cases and an explanation of how the Postal Service has used the innovation in the past. The U.S. Postal Service could provide incentives to encourage shippers to try parcel innovations. These incentives could also...

After years of dwindling mail and booming e-commerce parcels volume, it is easy to overlook the mail business’ actual strategic relevance and financial sustainability. The OIG and WIK-Consult found that mail still matters. In nearly all the posts analyzed it has remained a remarkably resilient and...

The parcel market has evolved rapidly over time, significantly altering the relationship among the players. The parcel market used to be a zero-sum game where growth in parcel delivery by one entity meant a reduction in parcel delivery by competing firms. Professor Panzar’s thereotical model shows...

Understanding, attracting, and retaining customers is necessary for the Postal Service to thrive in an increasingly competitive marketplace. The OIG researched four postal customer satisfaction surveys and found that measuring customer satisfaction and loyalty provide a robust picture of brand...

A large majority of Americans say they believe self-driving cars will be used for delivery and transportation within the next 10 years, but they are split over whether they like the idea — many are concerned about the concept’s safety. The more people know about self-driving vehicles, the more they...