Open Recommendations

The OIG recommends facility leaders develop and implement a plan to address veterans’ unanswered phone calls.

The OIG recommends the Associate Director ensures staff identify environment of care trends and establish performance improvement plans with outcome measures to address them.

The OIG recommends the Associate Director ensures the manufacturer satisfies contractual requirements to perform preventive maintenance for beds and stretchers and documents the service.

The OIG recommends the Veterans Integrated Service Network Director works with facility and primary care leaders to address the network call center’s effect on primary care team efficiency and workload and reduce the risk of adverse patient safety events.

We recommend that the Chief Financial Officer consider incorporating into policy the requirement that justifications for "other special conveyances," such as car service, include clear and delineable reasoning as to why the selected option meets the FTR's "advantageous to the government" standard.

Direct the Atlanta Regional Processing and Distribution Center Plant Manager to develop and execute a plan to ensure the timely processing of nonmachinable packages and maintain a first in, first out processing order.

Assess mail volume and reevaluate operations in the Atlanta region to identify opportunities for more effective use of space, efficient processing and logistics operations, and cost optimization.

Direct the Atlanta Regional Processing and Distribution Center Plant Manager to establish a method to identify, document, and address issues daily and hold managers accountable for recurring issues.

Direct the Atlanta Regional Processing and Distribution Center Plant Manager to manage unauthorized overtime and penalty overtime and monitor for compliance.

Revise projected savings as staffing is balanced with additional facilities and operational needs in the region.

Direct the Atlanta Regional Processing and Distribution Center Processing and Logistics managers to review daily scan data to identify problem areas and correct issues to achieve current scanning goals.

Develop a plan to immediately improve performance against transportation key performance indicators at the Atlanta Regional Processing and Distribution Center.

Ensure that transportation schedules are reviewed and adjusted to capture potential cost savings for unnecessary trips.

We recommend that USAID/Nigeria verify that Center for Clinical Care and Clinical Research corrects the one instance of material noncompliance detailed on page 23 of the audit report.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrators for the
NWS and OAR to develop a detailed implementation plan on how to achieve the TWIEP Plan’s activities using time-bound goals with clear resource expectations, relevant control activities, and performance measures.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrators for the NWS and OAR to develop loss of life and economic loss performance metrics to support performance assessment.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrators for the NWS and OAR to revise existing policies (e.g., Policy on Research and Development Transitions, Products and Services Change Management, Verification, and Termination of NWS Information Services) to evaluate the operational performance impacts associated with research investments that have transitioned to operations.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrators for the NWS and OAR to conduct an assessment of how IDSS risk communication efforts for tornado watches and warnings affect the public’s actions to reduce loss of life or property, and revise the IDSS Policy Directive as appropriate.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrator for OAR to conduct an assessment of existing processes for ensuring the consistent communication of key performance metrics and address identified gaps, such as the inaccurate public-facing GPRA tornado lead-time metric definition.

We recommend the NOAA Deputy Under Secretary for Operations direct the Assistant Administrator for OAR to conduct an assessment of potential lead-time metrics and determine which approach, or combination of approaches, is best suited for facilitating representative performance assessment and external oversight.

We recommend that the FEC OCIO update the agency’s SSPP documents and establish a privacy program plan that aligns with NIST SP 800-53, Rev.5.1.1 requirements as required by OMB.

We recommend that the FEC OCIO develop and implement a SCRM strategy, policies, and procedures that align with NIST and as OMB requires.

We recommend the FEC OCIO secure (redacted) by monitoring configuration settings to ensure compliance with STIG security configuration settings as required by the agency’s SSP.

We recommend the FEC OCIO review and monitor STIG security configuration settings for its Server 2 as required by the FECLAN SSP.

We recommend that the FEC OCIO implement STIG security configuration settings for Server 1 in accordance with the agency’s FECLAN SSP. If the agency cannot utilize its directory GPOs, we recommend that the agency use alternative methods.