Open Recommendations

Review GPO Instructions 810.26, Motor Vehicle Management Program, and 810.11B, GPO Property Management Program, for
applicability and update or replace them with policies and standard operating procedures that align with current organizational structure and business operations.

Establish clear roles and responsibilities in fleet management policies and standard operating procedures for the Fleet Manager and Agency-wide supervisors and employees.

Develop procedures to maintain a complete and accurate database of fleet assets. Assess and leverage opportunities to incorporate automation to improve process efficiencies.

Develop and implement detailed standard operating procedures for a service and repair maintenance program and assign an owner to maintain a centralized tracking system to ensure all fleet assets are routinely inspected, results are documented, and any remedial actions are taken in a timely manner.

Ensure all vehicles and powered industrial trucks from this report are promptly assessed for repair and/or disposition actions.

Develop and implement detailed standard operating procedures and checklists to verify that all disposition actions are completed within a defined period before marking a returned item as complete in the surplus property system.

Assess all non-operating or neglected vehicles and industrial trucks identified in this report to begin timely disposition actions, if needed.

USAID/Philippines determine the allowability of $118,950 in questioned costs ($53,133 ineligible and $65,817 unsupported), as detailed on pages 26 to 33 of the audit report and recover any amount that is unallowable.

The Chief, Direct File, should ensure that the total costs of Direct File include the costs from all support functions.

On March 13, 2024, we alerted the Chief, Direct File, to the large number of Direct File returns being rejected for this reason. We suggested that the IRS update Direct File so that taxpayers obtain their prior year AGI from their Individual Online Account, because the IRS uses the same authentication requirements for both Direct File and the Individual Online Account.

The Chief, Direct File, should determine what caused taxpayers to not receive their prior year AGI from their Individual Online Account and update the computer programming accordingly.

The Chief, Taxpayer Services, should ensure that errors are corrected on the tax returns for the six taxpayers whose returns were not corrected and had inaccurate Earned Income Tax Credit computations and refund their overpayment.

The Chief, Direct File, should notify the 669 taxpayers we identified of their potential eligibility to claim the education credits. The notice should inform them of their potential eligibility and steps for claiming the credits.

The Chief, Direct File, should implement a solution that will allow a taxpayer’s authentication from the CSP to be used for Direct File chats. This solution should follow all relevant security standards.

The Chief, Direct File, should improve the scheduling and monitoring of Direct File employees to ensure the efficient use of these resources.

The Chief, Direct File, should improve the Direct File chat technology to systemically queue up chats for assistors, based upon the assistor’s experience.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility community care oversight councils function according to their charters and meet the required number of times per fiscal year.

The Veterans Integrated Service Network Director, in conjunction with facility directors, reassess community care staffing needs and act as necessary.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility community care staff enter community care patient safety events into the Joint Patient Safety Reporting system.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures patient safety managers or designees brief community care patient safety event trends, lessons learned, and corrective actions at community care oversight council meetings.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility staff import all community care documents into the patients electronic health record within five business days of receipt.

The Veterans Integrated Service Network Director, in conjunction with facility directors, requires facility community care staff to use the significant findings alert to notify the ordering provider of abnormal diagnostic imaging results.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility community care staff make two additional attempts to obtain community providers medical documentation within 90 days of the appointment after administratively closing consults that are not low risk.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility community care staff process community providers requests for additional services within three business days of receipt.

The Veterans Integrated Service Network Director, in conjunction with facility directors, ensures facility community care staff send approval or denial letters to community providers for requests for additional services.