Open Recommendations

Assess the current examiner in charge case study assessment feedback process and determine how to enhance the feedback provided to examiners while safeguarding the content of the examiner in charge case study assessment. Based on the results of the assessment, update guidance to clearly outline expectations for delivering specific, actionable examiner in charge case study assessment feedback and develop and implement training on those expectations.

The Chief of Staff ensures designated staff complete the Comprehensive Suicide Risk Evaluation the same calendar day, when logistically feasible and clinically appropriate, for all ambulatory care patients with a positive suicide risk screen.

The Chief of Staff ensures clinical staff notify the suicide prevention team when patients report suicidal behaviors during the Comprehensive Suicide Risk Evaluation.

Continue to provide training and collaborate with program office staff to ensure the timely and complete reconciliation of the population of transactions used for estimating improper payments to the general ledger is performed, as needed.

Proactively seek and obtain guidance from OMB in the first year of a new program’s implementation and develop a plan to ensure compliance with PIIA reporting requirements, as needed.

Enhance existing procedures using the framework in the Government Accountability Office’s Green Book to design and implement robust internal and quality control processes to ensure complete and accurate reporting of annual improper payment results and formalized risk assessment processes to ensure all programs and activities are considered sufficiently to meet PIIA reporting objectives.

Design and implement enforceable actions and controls to hold lenders accountable for not providing all documentation requested for loan samples in a timely manner.

Formally document and implement additional preventative and monitoring controls to determine the eligibility of loans prior to loan approval and payments and loan guaranty purchases.

Collaborate with the responsible staff involved in the payment integrity reporting process to ensure timely and complete reconciliations are performed on the populations subject to sampling for improper payment reviews.

Exercise effective management review controls over the statistician’s work product by verifying that the documentation of the sampling and estimation methodology plans comprehensively outlines the details of the implemented sampling and extrapolation methodology, while maintaining statistical validity.

Design and implement effective communication and review processes with responsible staff involved in the payment integrity reporting process to ensure compliance for the reporting of new programs and activities.

Design and document adequate review procedures to ensure that the results of the sample meet the PIIA objectives.

Design and implement a formal review process to ensure corrective actions plans developed, implemented, and published are adequately addressing the true root causes of improper and unknown payments.

Embassy Kuala Lumpur should comply with Department and federal grants management standards for awards managed by the Political Section.

Embassy Kuala Lumpur, in coordination with the Bureau of Consular Affairs and the Bureau of Overseas Buildings Operations, should provide a wheelchair-accessible entryway and consular interview window for consular applicants.

Embassy Kuala Lumpur, in coordination with the Bureau of Consular Affairs and the Bureau of Overseas Buildings Operations, should provide protection from the elements for consular applicants.

Embassy Kuala Lumpur’s consular managers should adjudicate more immigrant and nonimmigrant visa cases, in accordance with Department guidance.

Embassy Kuala Lumpur should cross-train Consular Section locally employed staff and officers in U.S. citizen services functions in accordance with Department standards.

Embassy Kuala Lumpur should bring its property management program into compliance with Department standards.

Embassy Kuala Lumpur should review and update its motor vehicle policy, if necessary, in accordance with Department standards.

Embassy Kuala Lumpur should bring the motor pool preventive maintenance program into compliance with Department standards.

Embassy Kuala Lumpur should maintain contract files and complete mandatory performance reviews in accordance with Department standards.

Embassy Kuala Lumpur should close out procurement files in accordance with Department standards.

Embassy Kuala Lumpur, in coordination with the Bureau of Administration, should review unauthorized commitments totaling $78,990 for travel related service fees to determine whether they should be ratified in accordance with Department standards.

Embassy Kuala Lumpur should bring its cashier operations into compliance with Department standards.