The CFPB Can Enhance Certain Aspects of Its Examiner Commissioning Program

Date Issued

Wednesday, May 15, 2024

Submitting OIG

Federal Reserve Board & CFPB OIG

Other Participating OIGs

Federal Reserve Board & CFPB OIG

Agencies Reviewed/Investigated

Consumer Financial Protection Bureau

Report Number

2024-SR-C-013

Report Type

Inspection / Evaluation

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Open Recommendations

This report has 3 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	No	$0	$0
Issue guidance that clearly defines responsibilities and outlines expectations for those serving in Examiner Commissioning Program support roles, including (a) mentors on their support during an examiner’s acting examiner in charge assignment; (b) regional training leads on their support during rotations; and (c) field managers on providing support, identifying examinations, and selecting acting examiner in charge assignments for examiners pursuing commissioning.
2	No	$0	$0
Develop a standardized process for Supervision Learning and Development and the regions to collaborate when providing supplemental Examiner Commissioning Program support to examiners who are preparing for the Examiner Commissioning Program.
3	No	$0	$0
Assess the current examiner in charge case study assessment feedback process and determine how to enhance the feedback provided to examiners while safeguarding the content of the examiner in charge case study assessment. Based on the results of the assessment, update guidance to clearly outline expectations for delivering specific, actionable examiner in charge case study assessment feedback and develop and implement training on those expectations.