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Brought to you by the Council of the Inspectors General on Integrity and Efficiency
Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
Department of Justice
Procedural Reform Recommendation for the Federal Bureau of Investigation
Financial Audit of Locally Incurred Costs of USAID Resources Managed by State University of New York in Kenya Under Contract AID-615-C-14-00002, January 1, 2014, to December 31, 2017
Financial Audit of USAID Resources Managed by Children of God Relief Institute in Kenya Under Cooperative Agreement AID-623-A-13-00001, January 1 to December 31, 2017
Financial Audit of USAID Resources Managed by Indaba Agricultural Policy Research Institute in Zambia Under Agreement AID-611-A-15-00006, January 1 to December 31, 2017
Financial Closeout Audit of USAID Resources Managed by Tanzania Council for Social Development in Tanzania Under Grant Agreement AID-621-G-14-00005, July 1, 2015, to December 9, 2017
Federal Student Aid: Additional Actions Needed to Mitigate the Risk of Servicer Noncompliance with Requirements for Servicing Federally Held Student Loans
The objective of our audit was to determine whether Federal Student Aid (FSA) had established policies and procedures to mitigate the risk of servicers not servicing federally held student loans in accordance with Federal requirements. We assessed FSA’s operations as of September 2017. We found that FSA had not established policies and procedures that provided reasonable assurance that the risk of servicer noncompliance with requirements for servicing federally held student loans was mitigated.FSA’s oversight activities regularly identified instances of servicers’ not servicing federally held student loans in accordance with Federal requirements. However, it did not track the identified instances of noncompliance that servicers remediated, even though FSA management could have used such information to identify patterns of noncompliance. FSA management also had not analyzed the information it did track to identify trends and recurring instances of noncompliance at each servicer and across all servicers. We also found that FSA management rarely used available contract accountability provisions to hold servicers accountable for instances of noncompliance. It also did not incorporate a performance metric relevant to servicer compliance with Federal requirements into its methodology for assigning loans to servicers.