The OIG examined whether the Veterans Health Administration (VHA) provided effective oversight of its two third-party administrators (TPAs), Optum and TriWest, to make sure VHA made accurate and timely community care payments for outpatient healthcare and dental services. The OIG estimated that VHA accurately paid Optum for outpatient healthcare services 98.6 percent of the time, totaling $5.1 billion for 33.1 million transactions, and accurately paid TriWest 99.8 percent of the time, totaling $4.4 billion for 25 million transactions. Review periods varied, and although error rates were small, the combined estimated errors resulted in overpayments of about $178.5 million because VHA did not charge the correct Medicare rate or applicable VA fee rate, sometimes because these rates were not available. VHA has made some overpayment recoveries, but others still need to be completed.
Community providers, VHA, and the TPAs generally met contract requirements for payment timeliness. Review periods varied. For Optum, the on-time rates were the following: providers submitting claims to the TPA, 99.8 percent; the TPA paying the provider, 97.8 percent; and VHA reimbursing the TPA, 92.5 percent. For TriWest, these on-time rates were, respectively, 99.9 percent, 98.2 percent, and 97.4 percent.
The OIG estimated that VHA paid over $900 million more to both TPAs combined than the TPAs paid community providers for dental services. This occurred because the contracts for four of the five community care regions did not limit VHA’s reimbursement payments to TPAs to the amount the providers invoiced to the TPAs.
VHA officials concurred with six of the OIG’s seven recommendations; they concurred in principle with recommendation 3.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Department of Veterans Affairs | Community Care Network Outpatient Claim Payments Mostly Followed Contract Rates and Timelines, but VA Overpaid for Dental Services | Audit | Agency-Wide | View Report | |
| Department of Transportation | Summary Report on Significant Single Audit Findings Impacting DOT Programs for the 3-Month Period Ending December 31, 2024 | Audit | Agency-Wide | View Report | |
| Environmental Protection Agency | Evaluation of the EPA Office of Water's Guidance to State Revolving Fund Programs for Implementing the Build America, Buy America Act Requirements | Inspection / Evaluation | Agency-Wide | View Report | |
| Department of Health & Human Services | Massachusetts Generally Claimed Safety Net Care Pool Costs That Complied With Federal Requirements | Audit | Agency-Wide | View Report | |
| Department of Health & Human Services | Medicare Paid Claims That Were Not in Accordance With the Over-the-Counter COVID-19 Test Kits Demonstration Quantity Limitation | Audit | Agency-Wide | View Report | |
| Department of Health & Human Services | Mental Health Center of Florida Generally Met Medicare Billing Requirements for Some Psychotherapy Services | Audit | Agency-Wide | View Report | |
| Department of Health & Human Services | Mental Health Center of Florida Generally Met Medicare Billing Requirements for Some Psychotherapy Services | Audit | Agency-Wide | View Report | |
| U.S. Agency for International Development | Financial Audit of USAID Resources Managed by University of South Africa Under Cooperative Agreement AID-674-A-15-00011, January 1 to December 31, 2023 | Other |
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View Report | |
| U.S. Agency for International Development | Financial Audit of USAID Resources Managed by Cabrini Ministries in Eswatini Under Cooperative Agreement 72067422CA00001, January 1 to December 31, 2023 | Other |
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View Report | |
| U.S. Agency for International Development | Financial Audit of USAID Resources Managed by Associao ComuSanas in Mozambique Under Cooperative Agreement 72065620CA00006, January 1 to December 31, 2023 | Other |
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View Report | |