Federal Reports

What We Looked AtThe Federal Aviation Administration (FAA) employs over 14,000 air traffic controllers to operate 314 air traffic control facilities nationwide. As inefficient facility scheduling can lead to staffing issues and increased overtime costs, in July 2016, FAA and the National Air Traffic Controllers Association (NATCA) agreed to implement a commercially available tool, Operational Planning and Scheduling (OPAS), to standardize scheduling practices at all air traffic facilities. In 2017, the House Appropriations Committee directed OIG to review FAA's progress in implementing a controller scheduling tool and determine whether it is benefiting air traffic managers. Accordingly, our audit objectives were to (1) determine FAA's progress in adopting and implementing a scheduling tool and (2) identify any challenges that will need to be addressed to realize potential benefits.What We FoundAfter 2 years, FAA's air traffic control facilities remain without a standardized scheduling tool. Upon reviewing recommendations from a joint FAA-NATCA workgroup, the Agency decided to use OPAS as a management-only tool, used by managers to create the basic watch schedule, and another system, Air Traffic Operational Management System (ATOMS), to capture the real-time work assignments of air traffic controllers. According to FAA officials, this requires the Agency to modify the scope of OPAS and develop its own daily scheduler, which has extended the project timeline. Thus, FAA remains several years away from deploying a scheduling tool. FAA also faces significant challenges before it can realize the benefits of such a tool. In the 8 years since OPAS was procured for testing purposes at a cost of $17 million, FAA has not established a finalized plan with the dates, system needs, potential risks, and costs of deployment. In addition, FAA's decision to partially implement OPAS and ATOMS increased the level of complexity, and the ATOMS scheduling capability has not been field tested. Training and deployment requirements may change over time. As a result, FAA does not know the final cost or how long it will take to deploy a scheduling tool for the controller workforce.Our RecommendationsWe made two recommendations to help FAA implement a standardized scheduling tool at its air traffic control facilities, and FAA concurred with both recommendations.

This report details the Office of Inspector General's Fall 2018 Semiannual Report to Congress. The following topics are included:Overview of the SBA and the OIGSmall Business Access to CapitalDisaster Loan ProgramProcurement AssistanceAgency ManagementOther Significant OIG ActivitiesStatistical HighlightsAppendices

This is the first semiannual report issued since the U.S. Senate confirmed Michael K. Atkinson as the Inspector General of the Intelligence Community on May 14, 2018. Completed reports issued during the review period pertain to IC Freedom of Information Act programs and ODNI’s payment programs. This report also discusses the establishment of the Center for Protected Disclosures.

Semiannual Report to Congress: Covering April 1, 2018 - September 30, 2018

Returns on Postal Service retirement investments have declined in recent years. More importantly, Postal Service retirement investments offer only limited protection against higher inflation. Unlike fixed-rate Treasury securities, however, Treasury Inflation-Protected Securities (TIPS) investments increase in step with inflation, thereby countering the effects of higher inflation on underfunded liabilities. Our objective was to determine the impact of investing Postal Service retirement fund assets in TIPS.

The objective of our audit was to assess the effectiveness of controls over paid tort claims in the Capital and Houston districts. We selected the Capital and Houston districts for audit based on the highest number and cost of tort claim payments of the high-risk districts in FYs 2016 and 2017.

The Penobscot Indian Nation (Penobscot Nation) did not meet all Federal and Tribal health and safety requirements for the quality of health care at the Penobscot Nation Health Department (PNHD). Specifically, we found that PNHD did not have a physician who provided the medical direction for the health center and performed all of the required oversight duties, written patient care policies and procedures (including pain-management and opiate-dependency treatment and compliance monitoring), and other policies and procedures needed to comply with the requirements.

The Postal Service offers no-fee post office (PO) box service to customers who do not receive any form of carrier delivery. Customers apply for the no-fee PO box service by completing an application and providing identification to a Postal Service employee. Retail personnel determine customer eligibility and enter data into the Web Box Activity Tracking System (WebBATS), a web-based application that allows retail personnel to manage PO box inventory. Our objective was to determine whether internal controls over no-fee PO boxes were effective to ensure only eligible customers received the service.