The purpose of our audit was to review borrower complaints against private collection agencies (PCAs) to evaluate how effectively FSA monitored the complaints and ensured that corrective action was taken, ensured that PCAs were abiding by Federal debt collection laws and the related terms of their contracts, and considered borrower complaints in its evaluation and compensation of PCAs. We found that FSA did not effectively do so. Because FSA senior managers considered the number of complaints to be immaterial, they placed insufficient emphasis on the importance of identifying, tracking, and resolving borrower complaints. We also found that FSA did not effectively ensure that the PCAs were abiding by the Federal debt collection laws and the related terms of their agreements with FSA.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Department of Education | Review of Federal Student Aid's Oversight and Monitoring of Private Collection Agency and Guaranty Agency Security Controls | Other | Agency-Wide | View Report | |
| Department of Education | U.S. Department of Education's Compliance with Executive Order 13520, "Reducing Improper Payments" for Fiscal Years 2012 and 2013 | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | While the Data Loss Prevention Solution Is Being Developed, Stronger Oversight and Process Enhancements Are Needed for Timely Implementation Within Budget | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | The Internal Revenue Service Does Not Adequately Manage Information Technology Security Risk-Based Decisions | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | Fiscal Year 2014 Statutory Review of Compliance With Legal Guidelines When Issuing Levies | Audit | Agency-Wide | View Report | |
| U.S. Postal Service | Facility Repair and Alteration Process | Review | Agency-Wide | View Report | |
| Department of the Treasury | Report on the Bureau of the Fiscal Service Federal Investments Branch’s Description of its Investment/Redemption Services and the Suitability of the Design and Operating Effectiveness of its Controls for the Period August 1, 2013 to July 31, 2014 | Audit | Agency-Wide | View Report | |
| Federal Labor Relations Authority | Modified Peer Review on the FLRA OIG Audit Organization | Peer Review of OIG | Agency-Wide | View Report | |
| Inter-American Foundation | Audit of the Inter-American Foundation's Compliance With the Federal Information Security Management Act of 2002 for Fiscal Year 2014 | Audit |
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View Report | |
| Appalachian Regional Commission | Ohio Mid Eastern Governments Association | Audit |
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View Report | |