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Federal Reports
Report Date
Agency Reviewed / Investigated
Report Title
Type
Location
U.S. Postal Service
Earned Work Hours in Customer Service Operations – Tennessee District
The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service Variance (CSV) models to optimize retail and customer service operations. The CSAW model is used daily to record the actual workload in customer service units. Supervisors input actual workload for manual distribution of letters and flats volume in this system. Our objective was to assess the accuracy of earned workhours in customer service operations in the Tennessee District.
The Medicare Prescription Drug, Improvement, and Modernization Act of 2003 established the Competitive Bidding Program for durable medical equipment (DME). The program replaces a fee schedule with a competitive bidding process to set Medicare reimbursement amounts in certain areas. In a letter to OIG, Members of Congress expressed concerns about the program's effect on access to DME and requested that OIG study this issue.
The Medicare Prescription Drug, Improvement, and Modernization Act of 2003 established the Competitive Bidding Program for durable medical equipment (DME). The program replaces a fee schedule with a competitive bidding process to set Medicare reimbursement amounts in certain areas. In a letter to OIG, Members of Congress expressed concerns about the program's effect on access to DME and requested that OIG study this issue.
Performance Audit Over the Adequacy and Cost Accounting Standards Compliance of the Disclosure Statements, Revisions 5 and 2014-1, for Louis Berger Group, Inc., Intermediate Home Office
Performance Audit Over the Adequacy and Cost Accounting Standards Compliance of the Disclosure Statements, Revisions 2014-0 and 2014-1 for Louis Berger Group, Inc., Integrated Development Segment
