Federal Reports

We determined that although RMA performs oversight, it does not have the information needed to evaluate whether AIPs and agents are offering all relevant insurance plans to producers which may leave some producers without adequate protection.

The VA Office of Inspector General (OIG) conducted a healthcare inspection of the Veterans Health Administration (VHA) National Teleradiology Program (NTP) to assess allegations that an NTP radiologist (radiologist) misread a patient’s imaging study and NTP delays reporting interpretation results at multiple facilities. The OIG evaluated NTP’s oversight of radiologists, timeliness in returning interpretation results, performance monitoring, and quality assurance.

NTP radiologists interpret radiologic imaging studies submitted by radiology technologists from VA facilities and electronically transmit the interpretation reports to the originating facility. The OIG determined NTP has processes to ensure radiology provider competency through credentialing and privileging, provider professional practice reviews, and peer reviews for quality management (peer review). The radiologist involved in the misread had no deficiencies noted in reviews, and documentation supported renewal of privileges. 

While NTP has processes for completion of peer reviews, the OIG identified conflicting guidance about who is responsible for conducting peer reviews, NTP or the facilities. This lack of clarity led to delays, including a peer review completed over nine months after the misread. 

The OIG substantiated delays in the return of stat imaging interpretation reports at two facilities. NTP policy requires a one-hour turnaround for stat studies, but the OIG found delays in nine of thirteen reviewed cases. The OIG determined NTP did not meet performance goals for turnaround and average times for imaging studies in fiscal year 2024. Although NTP leaders took corrective actions, including reducing routine study volume, increased collaboration with staff at facilities using NTP, and planning a system upgrade, challenges persisted. 

The OIG made five recommendations. As a result, the Acting Under Secretary for Health agreed to address NTP’s staffing shortage and ensure facilities have a contingency plan. The NTP Director committed to addressing completion of peer reviews, delayed turnaround times, and staffing shortages. 

The audit objectives were to determine whether program funds were managed in accordance with the ARC and Federal grant requirements.

This Office of Inspector General (OIG) Healthcare Facility Inspection program report describes the results of a focused evaluation of the care provided at the VA Altoona Healthcare System in Pennsylvania. 

This evaluation focused on five key content domains:
     •    Culture
     •    Environment of care
     •    Patient safety
     •    Primary care
     •    Veteran-centered safety net

The OIG issued two recommendations for VA to correct identified deficiencies in two domains:
   1.    Patient safety
     •    Service-level workflows for test result communication
   2.    Primary care
     •    Standardized process to obtain documents from community providers

The VA Home Loan Guaranty program is meant to help veterans finance the purchase of homes with favorable loan terms. Veterans typically pay a funding fee to defray the cost of administering the program; however, veterans who receive VA service-connected disability compensation are exempt from paying it. If veterans receive a disability determination with an effective date for receiving benefits before their loan closing date, they are entitled to a refund of any funding fee. As a result of the PACT Act, many veterans became eligible to receive refunds for the funding fees they had paid on home loans before receiving their disability compensation.

The audit team found deficiencies with funding fee refunds for veterans using dual entitlement (two or more veterans using some or all of their combined eligible loan benefits) on joint loans and also noticed that some veterans exempt from paying funding fees were inappropriately charged at their loan closings. The team estimated that 250 veterans were entitled to a funding fee refund due to either lenders’ errors at closing or retroactive disability determinations between October 1, 2021, and September 30, 2024. The estimated average for the refunds for the 250 veterans was $6,100, totaling $1.5 million during the review period. In the OIG’s sample, the range for these refunds was about $2,200 to $10,800 per veteran. The OIG determined that the Loan Guaranty Service’s automated system improperly charged a funding fee.

The VA Office of Inspector General made two recommendations to improve processes. The acting principal deputy under secretary for benefits, performing the delegable duties of the under secretary for benefits, concurred.