Federal Reports

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Allapattah Station in Miami, FL. The Allapattah Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33142 and 33242. These ZIP Codes serve about 52,444 people in an urban area. This delivery unit has 31 city routes. We judgmentally selected the Allapattah Station based on the number of Customer 360 and Informed Delivery contacts associated with the unit, and Stop-the-Clock scans performed at the unit.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Doral Branch in Doral, FL. The Doral Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33172, 33192, 33206, and 33222. These ZIP Codes serve about 37,076 people in an urban area. This delivery unit has 24 city routes. We judgmentally selected the Doral Branch based on the number of Customer 360 and Informed Delivery contacts associated with the unit and Stop-the-Clock scans performed at the unit.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Flagler Station in Miami, FL. The Flagler Station is in the Florida 3 District of the Southern Area and services ZIP Codes 33128, 33129, 33130, 33131, 33132, and 33136.These ZIP Codes serve about 87,503 people in a predominantly urban area. This delivery unit has 79 city routes. We judgmentally selected the Flagler Station based on the number of Customer 360 and Informed Delivery contacts associated with the unit and Stop-the-Clock scans occurring at the delivery unit rather than at the customer’s point of delivery.

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Princeton Branch in Homestead, FL. The Princeton Branch is in the Florida 3 District of the Southern Area and services ZIP Codes 33031, 33032, and 33039. These ZIP Codes serve about 42,137 people in a predominantly urban area. This delivery unit has 14 rural routes and 11 city routes. We judgmentally selected the Princeton Branch based on the number of Customer 360 and Informed Delivery contacts associated with the unit, and Stop-the-Clock scans performed at the unit.

This report presents the results of our self-initiated audit of the efficiency of operations at the Miami Processing and Distribution Center (P&DC) in Miami, FL. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Miami P&DC based on a review of first and last mile failures;1 clearance times; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Miami P&DC is in the Gulf Atlantic Division and processes letters and return parcels for retailers. The Miami P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

The Infrastructure Investment and Jobs Act requires the DOI to submit an annual report to Congress, detailing information on orphaned wells programs.

In response to a hotline complaint, the VA Office of Inspector General (OIG) conducted this audit to determine if the Veterans Health Administration (VHA) provided effective oversight of the installation and deployment of its resilient, high-frequency radio network to ensure reliable communications capabilities during crises and natural disasters. The complainant alleged (1) the network was not functioning as intended; (2) waste, fraud, and abuse had occurred in the network’s approval and implementation; and (3) the radio at the VA Butler Healthcare System in Pennsylvania had not been properly maintained.The OIG substantiated that the network was not functioning as intended. The OIG concluded 82 percent of sites with radios did not have two-way voice communication three years after installation should have finished.The audit team also found waste had occurred in approval and implementation, as VHA’s Office of Emergency Management (OEM) did not adequately oversee the network’s acceptance and installation—especially testing to demonstrate operability—or finalize the operations plan. Medical center directors did not provide enough staff to support network operations.Finally, the audit team substantiated inadequate maintenance at the Pennsylvania site. Disagreement between OEM and another office regarding which was responsible contributed to a lapse in the network maintenance contract, affecting sites in Pennsylvania and elsewhere.Delayed implementation and the lack of network operability after spending over $8.5 million leave VA without dependable emergency communications, putting veterans’ and VA employees’ health and safety at risk.The OIG recommended VA medical facilities maintain enough trained staff to operate the network; VHA clarify the program office responsible for the network and finalize the operations plan; and OEM outline requirements for acceptance if additional equipment is purchased, issue guidance about where radios should be installed and monitored, and ensure sites can obtain repairs for network equipment.