The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered at the VA Northern California Health Care System (facility). The review covered key clinical and administrative processes associated with promoting quality care—Leadership and Organizational Risks; Quality, Safety, and Value (QSV); Medication Management: Anticoagulation Therapy; Coordination of Care: Inter-Facility Transfers; Environment of Care (EOC); High-Risk Processes: Moderate Sedation; and Long-Term Care: Community Nursing Home (CNH) Oversight. OIG also provided crime awareness briefings to 404 employees. The facility has generally stable executive leadership to support patient safety, quality care, and other positive outcomes; however, leaders should continue to take actions to improve outpatient satisfaction scores. OIG’s review of accreditation organization findings, sentinel events, disclosures, Patient Safety Indicator data, and Strategic Analytics for Improvement and Learning (SAIL) results did not identify any substantial organizational risk factors. Although the senior leadership team was knowledgeable about selected SAIL metrics, the leaders should continue to take actions to improve performance of the Quality of Care and Efficiency metrics likely contributing to the current 2-star SAIL rating. OIG noted findings in the six areas of clinical operations reviewed and issued 13 recommendations that are attributable to the Chief of Staff and Associate Directors. The identified areas with deficiencies are: (1) QSV • Peer review process • Review of Ongoing Professional Practice Evaluation data (2) Medication Management: Anticoagulation Therapy • Anticoagulation management policy • Laboratory testing • Employee competency assessments (3) Coordination of Care: Inter-Facility Transfers • Patient transfer documentation (4) EOC • EOC rounds attendance • Security surveillance television system testing • Locked mental health unit employee and Interdisciplinary Safety Inspection Team training (5) High-Risk Processes: Moderate Sedation • Assessments of previous history/experience with sedation • Timeout checklist (6) Long-Term Care: CNH Oversight • Annual reviews • Monthly clinical visits
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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| Department of Veterans Affairs | Comprehensive Healthcare Inspection Program Review of the VA Northern California Health Care System, Mather, California | Review |
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| Federal Deposit Insurance Corporation | Top Management and Performance Challenges Facing the Federal Deposit Insurance Corporation | Top Management Challenges | Agency-Wide | View Report | |
| Department of Energy | Alleged Information Technology Weaknesses and Inappropriate System Access at the Oak Ridge National Laboratory | Inspection / Evaluation |
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| National Credit Union Administration | NCUA 2017 Financial Statement Audits for Share Insurance Fund, Operating Fund, Central Liquidity Facility, Community Development Revolving Loan Fund | Audit | Agency-Wide | View Report | |
| Department of the Interior | Alleged Ethics Violations by a Former SOL Employee | Investigation | Agency-Wide | View Report | |
| Office of Personnel Management | U.S. Office of Personnel Management’s Fiscal Year 2017 IT Modernization Expenditure Plan | Other | Agency-Wide | View Report | |
| Environmental Protection Agency | EPA Needs to Evaluate the Impact of the Revised Agricultural Worker Protection Standard on Pesticide Exposure Incidents | Inspection / Evaluation | Agency-Wide | View Report | |
| U.S. Agency for International Development | Financial Audit of the U.S.-Pakistan Center for Advanced Studies in Agriculture and Food Security Program in Pakistan Managed by the University of Agriculture, Faisalabad, Cooperative Agreement AID-391-A-15-00002, July 1, 2015, to June 30, 2016 | Other |
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| Department of Defense | The DoD’s Response to the Quality of Care Elements in the 2014 Military Health System Review | Inspection / Evaluation | Agency-Wide | View Report | |
| Architect of the Capitol | Time & Attendance Fraud; Government Ethics; Telework Program; Standards of Conduct: Substantiated | Investigation | Agency-Wide | View Report | |