Our audit to determine whether FSA selected Title IV Additional Servicers servicing prices that were most efficient and cost-effective found that it did so; however, we could not determine whether it did the same for changes made to those contracts. We also found that FSA did not adequately monitor Title IV Additional Servicers’ compliance with contract requirements. We were unable to determine whether FSA selected the most efficient and cost-effective prices for the contract changes because a contract modification to include a requirement for cohort default rate challenges resulted in a separate cost of more than $600,800, which was possibly more costly than it would have been if that requirement was included initially. In addition, FSA did not properly document decisions for 18 of 21 contract changes that totaled more than $1.2 million. We also found that contracting officer representatives did not sufficiently validate Title IV Additional Servicers’ invoices and confirm the timeliness and adequacy of deliverables, and FSA used inadequate criteria in its contract monitoring. We made 10 recommendations to address the weaknesses identified, including that FSA develop and implement guidance and procedures on how to adequately validate borrower volumes and related costs in invoices, and apply those steps to the invoices from our audit period to ensure accurate billing and payment occurred.
Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
---|---|---|---|---|---|
Department of Education | Federal Student Aid's Award and Administration of the Title IV Additional Servicers Contracts | Audit | Agency-Wide | View Report | |
Appalachian Regional Commission | MS Development Authority | Audit |
|
View Report | |
Internal Revenue Service | Fiscal Year 2013 Statutory Review of Compliance With Legal Guidelines When Issuing Levies | Audit | Agency-Wide | View Report | |
Office of Personnel Management | Audit on Global Continuous Stay Claims for BlueCross and BlueShield Plans | Audit | Agency-Wide | View Report | |
Tennessee Valley Authority | Contract Compliance Audit - Nol-Tec Systems, Inc | Audit | Agency-Wide | View Report | |
Nuclear Regulatory Commission | Audit of NRC’s Compliance With 10 CFR Part 51 Relative to Environmental Impact Statements | Audit | Agency-Wide | View Report | |
Department of Justice | Audit of the Office of Community Oriented Policing Services Technology Program Grant Awarded to the City of Chicago Police Department | Audit |
|
View Report | |
Federal Deposit Insurance Corporation | The FDIC's Compliance with Energy Management Requirements | Inspection / Evaluation | Agency-Wide | View Report | |
U.S. Agency for International Development | Audit of USAID/Cambodia's Helping Address Rural Vulnerabilities and Ecosystem Stability Program | Audit |
|
View Report | |
U.S. Postal Service | Use of Postal Support Employees in Customer Service Operations | Audit | Agency-Wide | View Report | |