NARAOIG - 23-R-05 - 5

Update eVetRecs to: ensure the online request process requires requesters provide all information and documentation needed to ensure request can be filled during initial processing; implement controls to better ensure acceptable entries for requesters’ name and provide automated address fields; and ensure eVetRecs has clear attestation language at key points in the record request process to better ensure the request is being made by the veteran or an authorized representative.