Text of Recommendation | Update eVetRecs to: ensure the online request process requires requesters provide all information and documentation needed to ensure request can be filled during initial processing; implement controls to better ensure acceptable entries for requesters’ name and provide automated address fields; and ensure eVetRecs has clear attestation language at key points in the record request process to better ensure the request is being made by the veteran or an authorized representative. |
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Recommendation Number | 5 |
Recommendation Status | Open |
Significant Recommendation | No |
Submitting OIG | |
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Linked Report |