Evaluation of Records Request Backlog at the National Personnel Records Center

Submitting OIG:

Date Issued:

Friday, May 5, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

23-R-05

Location(s):

Agency-Wide

Type of Report:

Inspection / Evaluation

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
Final-Report-OIG-Evaluation-Records-Request-Backlog-NPRCRedacted1.pdf	2.94 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
3	Open	Yes
Assess the feasibility of implementing an automated system allowing veterans or their representatives to access their records online.
4	Open	No
Implement controls to require digital delivery of responses on all requests where digital delivery is possible.
5	Open	No
Update eVetRecs to: ensure the online request process requires requesters provide all information and documentation needed to ensure request can be filled during initial processing; implement controls to better ensure acceptable entries for requesters’ name and provide automated address fields; and ensure eVetRecs has clear attestation language at key points in the record request process to better ensure the request is being made by the veteran or an authorized representative.
7	Open	No
Reconsider the National Personnel Records Center’s definition of medical emergency, make any necessary changes to internal policy, communicate the definition to veterans and stakeholders, and implement procedures for how medical emergency requests are made and how they are validated.