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Report File
Date Issued
Submitting OIG
National Archives and Records Administration OIG
Other Participating OIGs
National Archives and Records Administration OIG
Agencies Reviewed/Investigated
National Archives and Records Administration
Report Number
23-R-05
Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
7
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 4 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
3 Yes $0 $0

Assess the feasibility of implementing an automated system allowing veterans or their representatives to access their records online.

4 No $0 $0

Implement controls to require digital delivery of responses on all requests where digital delivery is possible.

5 No $0 $0

Update eVetRecs to: ensure the online request process requires requesters provide all information and documentation needed to ensure request can be filled during initial processing; implement controls to better ensure acceptable entries for requesters’ name and provide automated address fields; and ensure eVetRecs has clear attestation language at key points in the record request process to better ensure the request is being made by the veteran or an authorized representative.

7 No $0 $0

Reconsider the National Personnel Records Center’s definition of medical emergency, make any necessary changes to internal policy, communicate the definition to veterans and stakeholders, and implement procedures for how medical emergency requests are made and how they are validated.

National Archives and Records Administration OIG

United States