| Text of Recommendation | The Bureau of Fiscal Operations should require Service Level Agreements or equivalent documentation that clearly defines the roles and responsibilities of the Railroad Retirement Board and Conseillers en gestion et informatique (a shared service provider within the federal industry) and ensure that the documentation is reviewed and updated periodically. |
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| Recommendation Number | 21-08, 10 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Additional Information | Management partially concurred with this recommendation. This recommendation remains open as written because the Office of Inspector General for the Railroad Retirement Board continues to see the need for the entire recommended corrective action. |
| Submitting OIG | |
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| Linked Report |