We recommend that the PBS Regional Commissioner for the National Capital Region take appropriate action to address the deficiencies in Honeywell’s performance. At a minimum, PBS NCR should: enforce contract provisions to ensure GSA is achieving the guaranteed cost savings and withhold future payment until Honeywell is able to provide evidence of cost savings in accordance with contract requirements; develop a comprehensive plan to address GSA’s oversight of the quality assurance plan for preventative maintenance and service tickets; issue a cure notice to Honeywell to enforce O&M repair or replace requirements for the actuators; and determine and implement the appropriate personnel action needed to address the contracting officer’s failure to enforce Honeywell’s contractual obligation to repair or replace the actuators.