U.S. Postal Service OIG

U.S. Postal Service employees who sustain a workrelated injury or occupational disease are covered by the Federal Employees’ Compensation Act (FECA), which provides monetary and medical benefits and assistance in returning employees to work. These benefits include wage-loss compensation, medical and...

This report presents the results of our audit of Network Changes: Regional Transfer Hubs. The U.S. Postal Service implemented the Regional Transfer Hubs (RTH) initiative nationwide as part of its efforts to streamline and modernize its network. The initiative reduces origin separations and moves...

The U.S. Postal Service has been transporting live, day-old poultry since 1918. “Day-old poultry” is defined as day-old chickens, ducks, emus, geese, guinea birds, partridges, pheasants, quail, and turkeys. As the primary shipper for these time-sensitive shipments, or “lives,” the Postal Service...

Access to retail services is an important part of the Postal Service’s universal service obligation. The Postal Service relies on a network of over 31,000 facilities (“units”) where customers can conduct various retail transactions, and this network hosted over 655 million visits in fiscal year 2024...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to over 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the...

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post...

During the week of June 2, 2025, we performed a self-initiated audit at the St. Louis Processing and Distribution Center (P&DC) and Network Distribution Center (NDC) and seven delivery units serviced by the two plants. The delivery units included the Ballwin, O’Fallon, and St. Charles Main Post...

In fiscal year (FY) 2024, the U.S. Postal Service handled more than 11.6 million undeliverable Parcel Select packages that were scanned as return-to-sender. The Postal Service must process these packages at the post offices that serve the original delivery address and the return address. To receive...