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United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
On January 5, 2015, the Postal Service revised its First-Class Mail (FCM) service standards, eliminating single-piece overnight FCM service and shifting some mail from a 2-day to a 3-day service standard. These revisions enabled the Postal Service to expand its mail processing operational window to...
This report responds to a request from Senator Claire McCaskill, Ranking Member, U.S. Senate Homeland Security and Governmental Affairs Committee. Based on the request, our objectives were to examine the role of the Postal Service network in facilitating illicit drug distribution, explore associated...
Research consistently shows that focusing on the customer experience is a successful growth strategy, as companies with loyal customers grow more profitably through their existing customer base than do companies focusing primarily on trying to recruit new customers. Our objective was to evaluate key...
Postal Service International Service Centers (ISC) distribute and dispatch international mail to foreign countries. To assist in the enforcement of the export laws and regulations, the Postal Service and U.S. Postal Inspection Service use electronically generated customs declaration information to...
Our objective was to determine whether the U.S. Postal Service established and implemented effective physical and environmental security controls according to Postal Service policy at the [Redacted] Processing and Distribution Center (P&DC).The Postal Service has the mail processing resources...
Our objective was to evaluate U.S. Postal Service controls for assessing postage on underpaid packages entered using the Electronic Verification System (eVS). The Postal Service provides several ways for commercial parcel mailers (commercial mailers) to print postage and transmit shipping and...
OIG data analytics identified the Mesquite, TX, Main Post Office had 104 fuel transactions totaling $9,827 at risk during the period of April through June 2018 and 1,669 Voyager card fuel transactions totaling $55,016 during the April through June 2018 period. The objective was to determine whether...
OIG data analytics identified the Arlington, VA, Main Post Office with two large inventory count discrepancies in the unit reserve stamp stock accountability. The objective of this audit was to determine whether the unit reserve stamp stock inventory was managed effectively at the Arlington, VA...
OIG data analytics identified that Stockdale Station passport photo services revenue for October 1, 2017 to June 30, 2018 was $57,405 compared to $91,335 for October 1, 2016 to June 30, 2017, a 37 percent drop in revenue. For April through June 2018, the total revenue was $17,880 compared to $32,655...
District managers may suspend the operations of any post office, classified station, or branch under its jurisdiction for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable damage when no suitable...
