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Abbreviation
USPS
Agencies
U.S. Postal Service
Postal Regulatory Commission
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors

What Not to Report to the OIG Hotline

The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links

Delayed Mail at the Denver, CO, Processing and Distribution Center

2019
NO-AR-19-002
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Postal Service reports mail processing delays when mail is not processed in time to meet its established delivery or when mail is processed but not on the dock in time for scheduled transportation to delivery units. From October 2017 through June 2018, there were over 106 million mailpieces...

No Sale Transactions – Dallas, TX, Mockingbird Finance Station

2019
FCS-FM-19-001
Audit
U.S. Postal Service OIG
U.S. Postal Service

This report presents the results of our self-initiated audit of No Sale Transactions – Dallas, TX, Mockingbird Finance Station. The Mockingbird Finance Station is in the Dallas District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on...

Mail Delivery Issues – Heritage Station, San Antonio, TX

2019
DR-AR-19-002
Audit
U.S. Postal Service OIG
U.S. Postal Service

This report presents the results of our self-initiated audit to evaluate mail delivery issues on selected routes at the San Antonio – Heritage Station. The Heritage Station is in the Rio Grande District of the Southern Area. We conducted the audit to provide U.S. Postal Service management with...

Management Alert – Inbound International Mail Operations – [Redacted] and Nearby Offsite Facilities

2019
MS-MT-19-001
Audit
U.S. Postal Service OIG
U.S. Postal Service

This management alert presents the results of our review of Inbound International Mail Operations – [Redacted] and nearby offsite facilities. We are issuing this alert to facilitate immediate corrective actions regarding the U.S. Postal Service’s ability to fulfill the U.S. Customs and Border...

Opinion on the U.S. Postal Service’s Fiscal Year 2018 Closing Package Financial Statements

2019
FT-AR-19-002
Audit
U.S. Postal Service OIG
U.S. Postal Service

We have audited the accompanying Closing Package Financial Statements of the U.S. Postal Service which comprises the Government-wide Treasury Account Symbol Adjusted Trial Balance System (GTAS) Reconciliation Report – Reclassified Balance Sheet as of September 30, 2018, and the related GTAS...

A Broader Perspective for the Postal Service Ethics Program

2019
FT-AR-19-001
Audit
U.S. Postal Service OIG
U.S. Postal Service

The objective of this report was to assess the maturity of the U.S. Postal Service Ethics Program in three areas: (1) agency goals and metrics, (2) accountability and consistency, and (3) cause and prevention. We discuss these areas using a maturity model framework to demonstrate the value of...

U.S. Postal Service Customer Service for Non-English-Speaking Customers

2019
MS-AR-19-001
Audit
U.S. Postal Service OIG
U.S. Postal Service

U.S. census data shows that the percent of the U.S. population who speak a language other than English grew annually from 19.6 to 21.1 percent between 2009 and 2016. Spanish, which represents the largest non-English language group, more than quadrupled since 1970, increasing from 9.6 million to 39.1...

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