United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Pendleton County mail carrier charged with attempted election fraud
Postal Service Employee Charged with Stealing Pill Bottle from Mail
Roanoke Man Arrested on Federal Heroin and Fentanyl Distribution Charges
Small Package Sorting System Performance
Our objective was to evaluate the performance of the U.S. Postal Service’s Small Package Sorting System (SPSS) machines.The continued growth of eCommerce and the package delivery market provides opportunities for the Postal Service to increase revenue. The Postal Service has directed resources and...
Stamp and Cash Inventories − Chicago, IL Offices
This report presents the results of our audit of all stamp and cash inventories at six postal units in Chicago, IL. These offices were located in the Chicago District of the Great Lakes Area. We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service of potentially...
Informed Delivery Sign-Up Communication and Implementation
Our objective was to assess the effectiveness of the internal communication and implementation of Informed Delivery sign up at retail facilities. Informed Delivery is the U.S. Postal Service’s offering that allows customers to digitally preview their letter mail and package delivery via email...
Fiscal Year 2019 Delivery and Retail Response Team Follow-Up Analysis
Our objective was to evaluate recent delivery and scanning performance for selected U.S. Postal Service delivery units we audited in fiscal year (FY) 2019. We audited seven of these units based on carriers returning late to the office and 11 units based on the number of package scans performed at...
Informal Grievance Oversight
Our objective was to assess the effectiveness of the Postal Service’s informal grievance oversight. We reviewed informal grievance processes for 10 judgmentally selected facilities in eight Postal Service districts within four Postal Service areas. Specifically, we selected eight facilities based on...
Management of Highway Contract Route Contractor Failures at the Columbus, OH, P&DC
The Columbus Processing & Distribution Center is in the Ohio Valley District of the Eastern Area. In fiscal year (FY) 2019, the Postal Service reported 2.1 million late trips nationwide due to contractor failure. From October 1, 2019, to March 31, 2020, the Columbus P&DC had the second highest...