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Website
https://www.uspsoig.gov
Abbreviation
USPS
Agencies
U.S. Postal Service
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
What Not to Report to the OIG Hotline
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Hotline Page
https://www.uspsoig.gov/form/file-online-complaint
Whistleblower Protection Page
https://www.uspsoig.gov/whistleblower-retaliation-faq

Efficiency of Operations at the Denver Processing and Distribution Center, Denver, CO

2024
24-136-R24
Audit
U.S. Postal Service OIG
U.S. Postal Service

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 330 processing facilities and 31,100 post offices...

Brighton Main Post Office, Brighton, CO: Delivery Operations

2024
24-137-1-R24
Audit
U.S. Postal Service OIG
U.S. Postal Service

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities...

Measuring Performance of Sorting and Delivery Centers

2024
24-040-R24
Audit
U.S. Postal Service OIG
U.S. Postal Service

One of the Postal Service’s key initiatives of its Delivering for America 10-year plan is to revitalize nearly 19,000 delivery units by targeting markets where it can aggregate delivery units into fewer, larger, centrally located sorting and delivery centers (S&DC). According to the Postal Service...

Analysis of Historical Mail Volume Trends

2024
RISC-WP-24-008
Inspection / Evaluation
U.S. Postal Service OIG
U.S. Postal Service

Market Dominant mail — a category consisting primarily of First-Class Mail, Marketing Mail, and Periodicals — is the Postal Service’s largest source of funding, contributing 53 percent of the agency’s revenue in fiscal year (FY) 2023. Since 2006, however, mail volume has been in decline. The key...

Examining Trends in the Postal Service’s Workforce Composition

2024
RISC-RI-24-007
Inspection / Evaluation
U.S. Postal Service OIG
U.S. Postal Service

Declining mail volume and a growing share of parcels in the mail mix have impacted the composition of the Postal Service’s workforce in recent years. Additionally, the U.S. labor market experienced dramatic swings, cratering in the early days of the COVID-19 pandemic, then tightening considerably as...

Mitigating Internal Mail Theft

2025
24-076-R25
Audit
U.S. Postal Service OIG
U.S. Postal Service

The U.S. Postal Service’s mission is to provide the nation with trusted, safe, and secure mail services. As the Postal Service provides mail service to almost 167 million addresses six days a week as part of its universal service obligation, mail can be subject to theft, including internal theft...

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