Management of Commercial Mail Receiving Agencies

Customers can receive mail and packages from the U.S. Postal Service in a variety of locations, including through private mailboxes at Commercial Mail Receiving Agencies (CMRA). Over 1.6 million customers nationwide (through nearly 12,000 CMRAs) were registered for this service as of February 2025. The Postal Service does not collect any related revenues but manages CMRA applications, quarterly reporting, mail sample tests, and overall program data quality. In 2018, we reported that insufficient oversight made CMRAs vulnerable to drug traffickers, and the Postal Service subsequently invested in an automated database to better track and monitor CMRA documentation.