United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
City Carrier Cost System
The City Carrier Cost System (CCCS) is a statistical study of mail delivered on city carrier routes. For each selected route, a data collection technician selects a sample of mail to be delivered on the scheduled test date. The technician records the mail class, product type, and other...
Controls Over Retired Business Applications
The Postal Service uses a vast network of systems to collect, process, transport, and deliver nearly half of the world’s mail. The majority of these systems are classified as business applications because they support essential business functions, such as mail processing and delivery. To improve...
Stamps, Money Orders, and Cash – Las Vegas, NV, James Brown Jr. Station
OIG data analytics identified this site as having large retail floor stamp inventory count shortages and one overage from October 1, 2019 through April 30, 2021. Retail associates who work at window services are not assigned a stamp stock inventory and instead work from a shared retail floor stamp...
Former Postal Worker Pleads Guilty to Mail Theft from Paulina Post Office
Defendant Pleads Guilty to Stealing $24 Million in COVID-19 Relief Money Through Fraud Scheme that Used Synthetic Identities
Postage, Fees, and Meter Revenue Refunds – Ft. Lauderdale, FL, Main Post Office
OIG data analytics identified that the Ft. Lauderdale Main Post Office had issued $126,196 in refunds for spoiled/unused postage meter stamps and customers postage and fees paid for special services from February 1, 2020, to January 1, 2021. The Ft. Lauderdale Main Post Office was the ninth largest...
Pendleton County mail carrier sentenced for attempted election fraud
Postal Employee Charged with Stealing More Than $4,000 from Mail
Contract Delivery Service Cost Attribution
Contract Delivery Service (CDS) is a contractual agreement between the Postal Service and an individual or firm for the delivery and collection of mail to and from homes and businesses. The Postal Service considers CDS to be one of its three primary delivery types, in addition to city carriers and...