U.S. Postal Service OIG

From January 1, 2020, through March 31, 2021, the Denver, CO, Processing and Distribution Center reported 6,280 late arriving containers, 2.2 billion pieces of delayed inventory, and 168,490 delayed dispatch containers. This site was judgmentally selected based on the high number of delayed dispatch...

From January 1, 2020, through April 30, 2021, the West Valley, AZ, Processing and Distribution Center reported 7,034 late arriving containers, about 270.9 million pieces of delayed inventory, and 180,161 delayed dispatch containers. This site was selected based on the high number of delayed dispatch...

Our objective was to evaluate select mail delivery and customer service operations and determine whether internal controls were effective at the Newark Post Office.

Our objective was to assess the effectiveness of the Postal Service’s Secure Destruction program. The Secure Destruction program is one of the Postal Service’s key environmental sustainability initiatives. The Postal Service developed the program with commercial mailers (mailers) in 2014 to...

Our objective was to determine if the Postal Service properly processed and supported online refund requests for Priority Mail Express (PME). We conducted this audit in response to concerns raised by the U.S. Postal Inspection Service and our Office of Investigations. The concerns related to...

OIG data analytics identified the Ranson, WV, Post Office as having $36,694 recorded to account identifier code (AIC) 528, Refund Permit Postage and Fees, from October 1, 2019 to September 30, 2020. This amount represented 81 percent of the district’s $45,157 refunds for permit postage and fees for...

The Postal Service uses contracted, supplier-operated routes to transport mail and equipment between plants, post offices, and other designated points. These routes include “as needed” services that allow suppliers to travel anywhere within the continental U.S. “As needed” routes are on-demand...