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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Comprehensive Healthcare Inspection of the Tennessee Valley Healthcare System in Nashville

2023
21-03312-114
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the Tennessee Valley Healthcare System, which includes the Nashville VA Medical Center, the Alvin C. York VA Medical...

Federal Information Security Modernization Act Audit for Fiscal Year 2022

2023
22-01576-72
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

Each year agency program officials, chief information officers, and inspectors general must review their agencies’ information security programs and report to the Department of Homeland Security and Congress on the programs’ compliance with the Federal Information Security Modernization Act (FISMA)...

VA Needs to Improve Testing Procedures to Assess Compliance with Mandatory Improper Payment Requirements

2023
22-00576-55
Other
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) concluded for fiscal year 2021 that VA complied with the Payment Integrity Information Act of 2019. As required, in the materials accompanying its annual financial statement, VA published estimates of improper and unknown payments for susceptible programs...

Comprehensive Healthcare Inspection of the Central Texas Veterans Health Care System in Temple

2023
22-00041-105
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the Central Texas Veterans Health Care System, which includes the Olin E. Teague Veterans’ Center in Temple, the Doris...

Comprehensive Healthcare Inspection of the West Texas VA Health Care System in Big Spring

2023
22-00037-117
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the outpatient settings at the West Texas VA Health Care System and associated outpatient clinics in Texas and New Mexico. This evaluation focused on four key...

Deficient Care of a Patient Who Died by Suicide and Facility Leaders’ Response at the Charlie Norwood VA Medical Center in Augusta, Georgia

2023
22-01116-110
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted an inspection to review allegations that providers at the Charlie Norwood VA Medical Center in Augusta, Georgia, delayed care and failed to “provide services,” for a patient who died by suicide on the grounds of the Aiken Community Based Outpatient...

Issues Related to an Administrative Investigation Board at the VA Black Hills Health Care System in Fort Meade and Hot Springs, South Dakota

2023
22-00540-107
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection at the VA Black Hills Health Care System (facility) in Fort Meade and Hot Springs, South Dakota, to evaluate how facility leaders addressed an administrative investigation board’s (AIB) findings and recommendations.The OIG...

Outdated Mental Health Policies Should be Published Expeditiously

2023
23-00739-118
Other
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA OIG issued a management advisory memorandum to highlight concerns regarding outdated policies governing the Veterans Health Administration’s (VHA’s) mental health services and requested follow-up action. Two policies cited in the memorandum, VHA Handbook 1160.01(1), Uniform Mental Health...

Mental Health Emergency Response Documentation Inaccuracy, and Policy and Practice Inconsistencies at the VA San Diego Healthcare System in California

2023
22-02188-109
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) assessed allegations that San Diego VA Medical Center (facility) staff provided an inadequate evaluation of cognitive functioning, suicide risk, grave disability, and care coordination for a patient who died approximately six hours after leaving the facility...

Comprehensive Healthcare Inspection of the VA Long Beach Healthcare System in California

2023
22-00047-106
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the VA Long Beach Healthcare System, which includes the Tibor Rubin VA Medical Center and multiple outpatient clinics in...

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