Department of Veterans Affairs OIG

OIG evaluated whether the Veterans Health Administration (VHA) effectively managed providers’ primary care panels to maximize access to primary care providers by evaluating new enrollee processing into panels as well as the panel sizes. Provider panels define both VHA’s capacity to provide managed...

We contracted with the independent public accounting firm, CliftonLarsonAllen LLP (CLA), to audit VA’s financial statements as of September 30, 2017 and 2016, and for the fiscal years (FY) then ended. This audit is an annual requirement of the Chief Financial Officers Act of 1990. CLA provided an...

This audit sought to determine whether the National Pension Call Center (NPCC) is providing timely and quality assistance to veterans and their families. OIG found Veterans Benefits Administration (VBA) management needed to improve the NPCC’s oversight of quality review and training processes...

Pension Management Centers (PMCs) provide benefits and services to some of the most vulnerable veterans and survivors. OIG’s review focused on rating decisions that addressed original pension benefits and claims processing actions related to Medicaid-covered nursing homes. OIG found St. Paul PMC...

In September 2015, OIG received an allegation claiming VA management failed to comply with VA policy and guidance when it deployed Real Time Location System (RTLS) assets without appropriate project oversight. The complainant also stated that VA deployed RTLS assets without meeting VA information...

The Semiannual Report to Congress summarizes the results of OIG oversight, provides statistical information, and lists all reports issued April 1–September 30, 2017. During this reporting period, OIG audits, investigations, inspections, evaluations, and other reviews identified over $9 billion in...

In response to a hotline complaint, the Office of Inspector General (OIG) reviewed allegations that the Carl T. Harden VA Medical Center (VAMC) in Phoenix, AZ did not consistently process beneficiary travel mileage claims. In response, OIG determined whether the VAMC reimbursed beneficiaries more...

OIG received an anonymous allegation that Veterans Service Center (VSC) staff at the Roanoke VA Regional Office (VARO) combined appeals to lower the pending inventory and achieve production goals by entering incorrect data into VA’s electronic system. OIG reviewed 331 appeal records that were closed...

OIG conducted a healthcare inspection in response to an allegation received in 2016 that a patient died of an accidental methadone overdose 2 days after receiving a prescription for methadone from a primary care physician (PCP) at the Grand Junction VA Health Care System (System), Grand Junction, CO...