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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Administrative Summary of Investigation in Response to Allegations Regarding Patient Wait Times at the Baltimore VA Medical Center, Maryland

2019
14-02890-16
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This work product summarizes an OIG review of allegations of VA waste, fraud, abuse, or mismanagement. The results of the OIG’s oversight efforts are typically published in a formal report. However, the OIG has issued alternative work products, such as this one, in lieu of a full report in certain...

Alleged Misuse of Government-Owned Vehicles at the Sacramento VA Medical Center, California

2019
17-04127-266
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA OIG did not find that the Northern California Health Care System Director violated VA policy regarding the use of government vehicles. The Director was unaware employees drove these vehicles between work and home. The OIG found that Dr. Dawn Erckenbrack (GS-15), the Associate Director of the...

Emergency Cache Program: Ineffective Management Impairs Mission Readiness

2019
18-01496-301
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) audited the Veterans Health Administration’s (VHA’s) Emergency Cache Program to determine whether it is maintained in a mission-ready status. VA established the program in 2002 following the 9/11 attacks to ensure drugs and medical supplies are available...

Alleged Concerns in Sterile Processing Services at the New Mexico VA Health Care System, Albuquerque, New Mexico

2019
17-04593-10
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG conducted a healthcare inspection in response to allegations regarding Sterile Processing Services (SPS) at the New Mexico VA Health Care System. The OIG team did not substantiate tampering with equipment was occurring or that sterile sets were incorrectly stored or damaged. Thirty-eight of...

Comprehensive Healthcare Inspection Program Review of the Louis A. Johnson VA Medical Center, Clarksburg, West Virginia

2019
18-01136-313
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care at the Louis A. Johnson VA Medical Center (Facility). The review covered key clinical and administrative processes associated with promoting quality care—Leadership and Organizational Risks; Quality...

Comprehensive Healthcare Inspection Program Review of the VA Boston Healthcare System, Massachusetts

2019
17-05570-06
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered at the VA Boston Healthcare System (Facility). The review covered key clinical and administrative processes associated with promoting quality care—Leadership and Organizational Risks; Quality...

Comprehensive Healthcare Inspection Program Review of the Charles George VA Medical Center, Asheville, North Carolina

2019
18-01140-312
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered at the Charles George VA Medical Center (Facility). The review covered key clinical and administrative processes associated with promoting quality care—Leadership and Organizational Risks...

VA’s Management of Land Use Under the West Los Angeles Leasing Act of 2016

2018
18-00474-300
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this audit to determine VA’s compliance with the West Los Angeles Leasing Act of 2016 (Act). This Act requires that all real property leases and land sharing agreements involving the West Los Angeles (WLA) campus—part of the VA Greater Los Angeles...

Timeliness of Final Competency Determinations

2018
17-05535-292
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of the Inspector General (OIG) reviewed VA’s Fiduciary Program to determine whether Veterans Benefits Administration (VBA) staff finalized proposed incompetency determinations timely. The OIG found VBA delays in completing final competency determinations completed from March 1 through...

Comprehensive Healthcare Inspection Program Review of the Oklahoma City VA Health Care System, Oklahoma

2018
18-01141-309
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the VA Oklahoma City Health Care System (Facility). The review covered key clinical and administrative processes associated with promoting quality care...

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