Amtrak (National Railroad Passenger Corporation) OIG

Ricarda Burrell, a former Customer Service Representative, pleaded guilty in U.S. District Court, Eastern District of Pennsylvania, to one count of mail fraud and one count of theft of public money involving CARES Act Pandemic Unemployment Assistance (PUA) fraud. Burrell received the PUA while she...

Jason Chan and Jamar Rogers, both California residents, were sentenced on April 8, 2024, and March 27, 2024, respectively, in the U.S. District Court, Eastern District of California, for Wire Fraud and Aiding and Abetting. Chan was sentenced to 3 years’ probation and Rogers was sentenced to 12...

An Amtrak Assistant Passenger Conductor based in Philadelphia violated company policy by altering her company paystub for July 2022 and submitting it to a financial institution for the purpose of securing a mortgage loan. On April 2, 2024, the employee received a final warning after she waived her...

Our objective was to assess the company’s efforts to support New Jersey Transit (NJ Transit) and oversee company interests as construction advances.We found that the project is both on budget and on schedule, as of January 2024, but we also found that the company has opportunities to improve its...

Providing consistent, high‐quality customer service has been a longstanding strategic priority for Amtrak (the company).1 To that end, the company uses customer satisfaction surveys and other tools to collect data to help identify issues, inform business decisions, and ultimately improve the...

Our office remains committed to investigating and prosecuting fraud cases, and identifying opportunities to improve related internal controls. Ultimately, the company is responsible for preventing, detecting, and reporting fraud and instituting the controls necessary to do so. To help inform the...

A contractor agreed to reimburse Amtrak $771,813 for overbilling base labor and overhead rates on contracts that required the use of actual labor and indirect cost rates. The contractor voluntarily self-reported the overbilling to our office on July 26, 2022, after conducting internal audits related...

An Amtrak secretary based in Pennsylvania violated company policies by regularly logging into work remotely, then not showing up to her worksite or arriving late, leaving early, or both. Our investigation found that the employee logged in remotely 30 times on 18 days during a one-month period, when...