U.S. Postal Service

This report presents the results of our audit assessing mail delivery and customer service issues at the Greenpoint and Williamsburg Stations, Brooklyn, NY. We conducted this audit in response to a June 21, 2019, request from four New York members of Congress (Senators Charles Schumer and Kirsten...

This report presents the results of our self-initiated audit of the U.S. Postal Service’s partnership agreements with [redacted]. Our objectives were to determine [redacted] with agreement provisions and determine whether opportunities exist to enhance agreement provisions.

This report presents the results of our self-initiated audit of manual parcel processing operations at the Brooklyn Processing and Distribution Center (P&DC) in Brooklyn, NY. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at the...

This report presents the results of our self-initiated audit of manual letter processing operations at the Industry Processing and Distribution Center (P&DC) in the City of Industry, CA. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at...

Our objective was to assess mail delivery services at the Montbello Station in Denver, CO.

Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158 million delivery points on more than 231,000 routes. The Postal Service carries out these...

Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement.

Our objective was to assess the Postal Service’s efforts to reduce transportation costs of Mail Transport Equipment (MTE) in the Mail Transport Equipment Service Center (MTESC) network. The MTESC network is a nationwide network of 14 contractor-operated facilities. MTESC facilities process, repair...

The La Vergne Post Office is in the Tennessee District within the Eastern Area. This unit has 18 rural delivery routes (including one auxiliary route) delivered by 26 carriers (17 full time and 9 part time). We chose the La Vergne Post Office based on the number of stop-the-clock (STC) scans...

Due to the impact of first‑line supervisors on Postal Service operations, the OIG sought to gain an understanding of the structure, footprint within the organization, and investments made in first‑line supervisors. As such, key human capital and performance data related to first‑line supervisors was...